Restoration Hardware (RH) vs Outer: Who Has Better Couches?
Are you torn between choosing Restoration Hardware (RH) or Outer for your next couch purchase? Let's uncover which brand truly delivers the couch of your dreams.
Alex Back | Couch.com CEO & Founder
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Step into the ring where two furniture titans, Restoration Hardware (RH) and Outer, battle it out in the realm of couch supremacy. Get ready for an epic clash between luxury and innovation. Wondering who will emerge victorious in this showdown of style and substance?
Side By Side
Features
Restoration Hardware (RH)
Outer
Made to Order Lead Times
8-10 weeks
8-10 weeks
Free Shipping Option
White Glove Delivery Option
$299-$849
$275-$475
Return Option
Warranty Included
Financing Option
RH Credit Card
Affirm
Assembly Required
Large Fabric Selection
Free Swatches Available
Manufacturing Origin
USA + Import
China
Avg. 3-Seat Couch Price
$$$-$$$$
$$$$
In the showdown between Restoration Hardware (RH) and Outer, RH's sofas exude luxury with exceptional style and top-notch materials, catering to those demanding premium to luxury products. Their focus on durability and quality, coupled with a lifetime warranty, ensures long-term satisfaction. Outer, on the other hand, champions innovation and sustainability, offering durable sofas and a commendable 365-day return policy. With a keen eye on eco-friendly practices and unique design features, Outer appeals to environmentally conscious buyers seeking contemporary outdoor living experiences.
BRAND #1: Restoration Hardware (RH)
Restoration Hardware, now known as RH, is the epitome of luxury in the home furnishings world. They have established themselves as the go-to brand for affluent customers and a source of inspiration for those aspiring to upscale living.
Restoration Hardware (RH) | Brand Summary
Restoration Hardware is the quintessential luxury brand. Yet their website shopping experience, their customization options, and their customer focus are all decidedly lackluster. Restoration Hardware sofas, however, are often highlighted for their modern styling and ability to serve as focal points in living spaces. That being said, RH does have decent lead times and their materials are extremely high quality.
But the real question is whether or not RH’s couches are worth the price of admission. If you want the clout of owning an RH couch then the answer is “yes.” If you’re looking for a high quality couch at a reasonable price, then there are plenty of other worthwhile options.
Lifetime "guarantee" on frame, springs, and cushions
Free swatches with no limit
In-stock couches ship quickly
White-glove delivery included
Cons
Expensive
Strict return policy (no returns on custom orders)
50% non-refundable deposit on custom orders
Lack of transparency regarding some manufacturing origins
Some couches lack channeled down cushions
Restoration Hardware (RH) is synonymous with luxury, offering sofas with exceptional, trend-setting style and top-notch materials. With a wide selection of fabrics and leathers, and a lifetime "guarantee" on frames, springs, and cushions, their couches promise both elegance and longevity. White-glove delivery ensures your RH sofa arrives in pristine condition and is set up hassle-free in your home.
Luxury, of course, comes at a price. RH sofas are a significant investment, and their return policy is less than ideal, especially for custom orders, which are non-returnable and require a 50% deposit. While in-stock couches can be returned, the details of this process are not readily available. Additionally, some customers may find the lack of channeled down cushions in certain models a drawback.
Overall, RH offers an aspirational brand experience and high-quality products, but potential buyers should be aware of the cost and limitations involved.
Outer is a California-based brand that's revolutionizing the outdoor furniture industry with its innovative designs and commitment to sustainability. Founded by former Casper executive Jiake Liu, Outer is known for its unique Neighborhood Showroom program, which allows customers to experience their furniture in real-life settings. Their commitment to using recycled materials and responsible sourcing practices sets them apart from competitors. Outer's sofas are not just furniture; they're a statement of style, sustainability, and community engagement.
Outer | Brand Summary
Exploring the world of Outer's outdoor furniture, I'm struck by the brand's unwavering dedication to creating pieces as durable as they are stylish. Integrating innovative features like the OuterShell cover system exemplifies their commitment to product longevity and user convenience. Amazingly, Outer manages to blend form with function seamlessly, offering a range that appeals to the discerning customer looking for that perfect mix of aesthetic appeal and practicality. Their focus on sustainability further enhances their brand appeal, positioning Outer as a leader in the outdoor furniture market, deeply attuned to the desires and concerns of today's consumers.
Innovative designs with integrated OuterShell cover system
High-quality, durable materials (OuterWeave™, Grade A teak, powder-coated aluminum)
Exceptional 10-year warranty on teak and aluminum frames
365-day return policy
Free shipping for specific items ordered with larger purchases
Commitment to sustainability and eco-friendly practices
Cons
Relatively expensive
20% restocking fee for returns (plus return shipping cost)
Limited customization options beyond fabric and configuration
Some negative customer reviews regarding customer service and delivery
No expedited shipping option
Outer is a brand that excels in creating stylish and durable outdoor furniture, particularly their innovative sofas with the unique OuterShell cover system. However, their premium price point and limited customization options might not suit every budget or taste.
While the generous warranties and lengthy return policy provide peace of mind, the 20% restocking fee for returns could be a deterrent. Additionally, some customers have reported issues with customer service and delivery, which could impact the overall experience.
If you prioritize quality, durability, and sustainable practices, and are willing to invest in premium outdoor furniture, Outer is a compelling option. But if you're looking for a more budget-friendly choice with extensive customization options, you might want to explore other brands.
In this faceoff, Restoration Hardware (RH) takes the crown with its unmatched combination of luxury style, durability, and quality. While Outer excels in innovation and sustainability, RH's timeless elegance and impeccable materials set it apart. If you prioritize luxury and long-lasting appeal, RH is the clear winner in this showdown of couch titans.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
