Warranties 101

All You Need to Know About Getting Value From Your Couch Warranty

Protecting your couch investment matters. Couch.com explores warranties, from furniture factory outlets to Crate and Barrel sectionals, to help you decide

Are Couch Warranties Worth It?

Couch warranties can be valuable, whether you purchased them from a furniture factory outlet, considered used couches for sale, opted for an Ashley sofa, or indulged in a Crate and Barrel sectional. But it largely depends on your specific circumstances and the warranty terms. Consider the following factors:

  • Cost of the couch: If you have invested in a higher-end piece protecting it with a warranty may give you peace of mind. The extended warranty may cost $250 but if the couch is $3,000 that's less than 10%. It's important to consider the math!
  • Usage: If a bustling household heavily uses your couch, a warranty could prove beneficial as it covers wear and tear.
  • Duration of coverage: Some warranties provide extended protection, even beyond the manufacturer's warranty, which can be valuable for long-term investments.

What Does a Warranty on a Couch Cover?

Extended couch warranties that you pay extra for typically cover various aspects, including:

  • Structural damage: This category covers issues with the couch's frame, springs, or other structural components.
  • Fabric and upholstery: It often includes protection against stains, spills, and damage to the fabric or upholstery. This is definitely the most "iffy" territory in the warranty world so make sure you do your homework on this subject prior to placing your order to know the rules.
  • Mechanical components: This refers to the coverage of couches with reclining or motion features.
  • Manufacturer defects: This aspect encompasses any defects in workmanship or materials.

What Damages Are Not Covered Under Warranty?

Standard couch warranties that you don't pay anything extra for are beneficial, there are limitations:

  • Accidental damage: Many warranties do not cover accidents such as spills or damage caused by your pets or your children (see "extended warranties" just above).
  • Normal wear and tear: The warranty may not cover gradual deterioration due to regular use of your couch.
  • Modifications: If you have altered the couch, it may void the warranty.
  • Improper maintenance: Failing to follow proper care and maintenance instructions could result in the warranty becoming void.

What Does Warranty on a Couch Mean?

A standard (free with purchase) couch warranty represents a guarantee provided by the manufacturer or seller. They assure that the couch will perform according to specifications for a specific period of time. In the event of any covered issues during the warranty period, the manufacturer or seller will undertake the repair or replacement of your couch, as per the terms outlined in the warranty document.

Pro Tip: If you were not offered or were not given a warranty document, you can always ask the retailer for something in writing that represents your protection and their quality guarantee!

Does Warranty Mean Repair or Replace?

Warranty terms can vary, but they generally indicate that the manufacturer or seller will either repair or replace the couch if a covered issue arises. You can typically find the exact steps to take in the warranty agreement. However, if you were not given a warranty agreement, you can ask for something in writing.

If repairs cannot restore the couch to its intended condition, the warranty may provide you a full replacement. In very rare occasions, they may provide you with a refund under certain circumstances but these are very unlikely. Make sure to review the warranty documents for more information.

To determine the worthiness of an extended (paid) couch warranty, you need to consider your individual circumstances and carefully examine the specific terms of the warranty. Before you decide to purchase a warranty for your couch, assess factors such as the cost of the couch, your lifestyle, and how long the coverage will last. Therefore, it is important to have a clear understanding of what the standard (free) warranty covers and what it does not cover, so that you can make an informed decision about protecting your furniture investment, whether it's an Ashley sofa, a Crate and Barrel sectional, or any other type of couch.

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Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
Alex Back
Couch.com CEO & Founder