AllModern: Ultimate Brand Review And Rating

All Modern Furniture has a nice though somewhat sterile website. It performs its function adequately, but shopping here isn’t a very interesting or exciting experience. It’s not bad by any means, though there are some quality control issues.

The biggest issue is that there’s another version of the website that has higher quality, built-to-order, made in the USA couches with amazing lead times that’s nearly completely hidden away in favor of cheaper, imported, 3rd party couches. It’s a bizarre choice that makes me wonder if they’re slowly trying to kill off the custom furniture part of their brand – a part I suspect might have been the core of the company before it was bought by Wayfair.

AllModern’s Ease of Navigation

• All Modern furniture has a perfectly nice home page with lots of fun methods of displaying photos. A shifting parade of products through a grid was particularly cool and eye-catching.
• Every time I visit the site there’s a big sale banner on top of a picture. The picture looks nice, but you can never see any of the furniture. Then below this top image there’s just white boxes with category names in them. You have to keep scrolling before you see any furniture.
• They have a LOT of categories to shop, but the menu does a good job of creating a clean and logical way to navigate all of them.
• Category pages have some good, genuinely useful filters and ways to sort products. The “size” filter in particular is robust.
• Clicking “Order Free Samples” on product pages brings in a side-menu that gives you access to fabric information and the ability to order swatches without being forced to leave the page. This is elegant and convenient.
• Product pages are clean and easy to read. All the important ordering information is at the top and is clearly detailed. It’s nicely done, though a bit uninspired.
• All Modern seems to do everything in its power to hide the fact that it has custom, built-to-order, made in the USA couches. None of these couches are listed on page 1 of the Sofas category. The excellently-designed Custom Upholstery page is buried at the very bottom of the “Living Room” menu and named “Quick-Ship Custom Upholstery.” Clicking on it is like discovering an entirely different website, one that has much nicer couches. It’s very bizarre.

AllModern’s Information Available “At-A-Glance”

• On category pages you get the couch name, the couch width in inches, the number of fabrics available, the price, star rating, whether it has free white glove delivery, whether it’s on sale, and whether it’s a limited time offer. Overall a great amount of info.
• If you hover over a product on a category page, a “Quick View” option becomes available. This has lots of good info and allows you to quickly compare options without having to open every single product page. Love this feature.
• If you keep scrolling, some listings are a mess. Several products had no sofa name and just the width listed. One was just a diagram of a sectional with no photo. The quality control is lacking.
• Users can create a wish list within the AllModern website to enhance their shopping experience. This feature allows customers to curate their preferences and organize their desired home decor items.

AllModern’s Product Images

• The product images are generally the couch on a gray concrete floor with a gray wall behind it. They’re a bit dark, which makes it hard to judge the color accurately.
• Every couch product has different types of product images. Most have the couch on a white background shown from every angle and a useful diagram. Maybe a close-up or two of specific features. Maybe a lifestyle image. Overall it’s OK, though not tremendous.
• The entire carousel of All Modern product photos changes according to your fabric choice. This is always better than just having the main photo change while the rest of the images stay the original color as many competitors do.

AllModern’s Quality of Product Information

• They list a LOT of product information under the “Dimensions + Details” tab on product pages, but the actual information is very vague and non-specific in most cases.
• Some products list double rub counts, some list fabric information, some list cushion construction, etc. Others neglect these things. It’s very hit or miss. But there’s at least an attempt to list as much information as possible. Though in this case there’s so much information and it’s so vague that it borders on useless and overwhelming.

AllModern’s Extra Bells & Whistles

• Essentially non-existent. It’s nice that you can “heart” a couch to add it to your favorites.

All Modern Furniture has a large selection of in-stock couches, which means that they have quick lead times. Their USA made couches also have fast lead times compared to competitors. Here’s a breakdown of the timelines.

AllModern’s Made to Order Products:

How long does AllModern take to deliver? AllModern’s Made to Order Products: Their USA-made couches take about 3-5 weeks to construct, which is faster than many custom furniture brands.

AllModern’s In Stock Items:

• These ship out in as little as 2-3 days.

AllModern’s Shipping Time:

• On average the shipping time is very fast. One estimate for an in-stock couch was 4-12 days to the midwest. Another was 9-17 days.
• For made to order couches the shipping timeline is roughly 2-3 weeks.

Our goal at Couch.com is to provide customers with the information they need to find the best couch for their home. We take customer satisfaction very seriously. So how does AllModern furniture stack up to the competition when it comes to customer friendly resources and offerings?

AllModern’s Warranty:

Does AllModern have a good warranty? Since All Modern offers different couches from different vendors, as well as their own USA made couches, each one will have a different warranty. Here are several that I noted:

• 1 Year limited liability warranty. All Modern Furniture will repair or replace a defective couch within 1 year of delivery.
• 5 Year commercial warranty (they do not list specific details).
• USA made couches say, “Commercial Warranty: No.” No other information was available. Not a great sign

AllModern’s Return Options:

• There’s a 30 day return window, but there are several important caveats. Unless there’s a manufacturer’s defect, the couch cannot be returned once it’s been assembled. You also need the original packaging and the couch must be in original condition.
• Does AllModern have free returns? If your couch qualifies for a return based on the above criteria, you can either receive a refund or store credit minus the cost of return shipping. However, returns are not free—customers must pay for return shipping.

AllModern’s Delivery Options & Costs:

Many couches come with FREE white glove delivery. They show this info clearly on the category page and the product page. It includes room-of-choice placement, assembly, and removal of packaging.

Couches that ship without complimentary white glove delivery have several delivery options you can choose from:

• Outside your door: Free
• Inside your entryway: Free
• Your room-of-choice: $49.99
• White glove delivery: $149.99

AllModern’s Financing Options:

• All Modern has partnered with Affirm and Bread Pay to offer financing and installment-based payment plans.
• AllModern also has a credit card offer that provides 0% interest if your order is fully paid off within 24 months.

Is Assembly Required?

• Most couches simply require legs to be attached. If available, assembly instruction PDFs can be found in the “Dimensions + Details” tab under the “Additional Documents” header.
• Many couches come with FREE white glove delivery, which does include assembly, room-of-choice placement, and removal of packing materials.
• White glove delivery may also be available for purchase at checkout for $149.99 depending on the couch.

AllModern’s Customization Options:

• Their USA made couches have roughly 34 fabric options to choose from, though there are no leg stain options.
• Their 3rd party couches usually have a handful of fabric options available to choose from. 18 appears to be the most on any given option.

Does AllModern Offer Free Fabric Swatches?

• Yes, they offer free swatches for their USA made couches. There appears to be no limit to the number you can order.
• It’s sometimes possible to order swatches for their 3rd party couch offerings, but in many cases the swatches won’t actually be available once you click on them.

Durability is a major factor when it comes to purchasing a couch, especially when you’re ordering online. So do AllModern couches hold up over time?

NOTE: AllModern furniture offers both USA made “custom upholstery” as well as couches from 3rd party vendors. I will split the information between these two categories for clarity.

AllModern’s Quality of Materials:

USA-made custom upholstery:

• Are AllModern couches durable? Fabrics are generally 100% polyester or a polyester blend. This fabric is decent, though not extraordinary. These options should hold up for general household use even though they do not specifically list the double rub count.
• Seat cushions are generally a combination of foam and down feathers. The foam density and down ratio are not listed, but having any down at this price range is quite good.
• They describe their leather as “genuine leather” in the product name, but in the details it says “top-grain leather.” I’m pretty sure it’s actually top-grain leather, which would be great at this price. “Genuine” is the lowest tier of real leather, so I’m surprised they even use this word given the associations.
• Sleeper sofas come with a memory foam mattress, which is great.

3rd party couches (generally):

• Fabrics have a wide variance of quality. Some list a double rub count of 30,000+, which is promising (anything over 40,000 is considered commercial grade). Other fabrics don’t list any rub count, which is worrisome.
• If in doubt, pick a fabric with a cleaning code listed as S, W, or W/S (or S/W). These will at least be cleanable. Avoid any non-leather fabric that has an X cleaning code.
• Most seat cushions have a foam core wrapped in fiber. One foam was listed as 1.8 density, which is lower than you want to see. 2.0 is a good starting point. But 1.8 is OK for the price.

AllModern’s Cleanability:

• Are AllModern couches pet-friendly? Most fabrics have an S or W cleaning code, meaning they’re relatively easy to clean. However, pet owners should opt for performance fabrics or leather options for best durability.
• The USA-made couches have a nice collection of fabrics that are generally cleanable. Most have either an S or W cleaning code, which means you can only use either solvents (S) or water-based cleaners (W). They list this info on the fabric pop-ups, though it could be made much clearer.

3rd party couches (generally):

• Their 3rd party couches run the full range of cleaning codes from W/S (can use water-based OR solvent cleaners) down to X (can’t use any type of liquid cleaner – vacuum only). Avoid X cleaning codes on non-leather fabrics.

AllModern’s Quality of Construction & Manufacturing Origin:

USA-made custom upholstery:

• Frames are listed as “solid + manufactured wood.” Presumably the frame is solid wood and the arms and back are plywood. I’d like to know more about the “solid” wood.
• They utilize sinuous spring systems. This is is good and expected for the price.
• They use mortise and tenon joints, which is actually very good and rare at this price range. Kudos on this one!

3rd party couches (generally):

• Most frames are listed as “solid wood.” With no other information, it’s hard to judge how accurate this truly is.
• Some use sinuous spring supports (good), some use web suspension (just OK), and some use coil spring supports (not good).
• I only found one listing that detailed the joint construction. It said “basic butt joint,” which is the lowest quality method.

Vibing with a brand is important. Brands can also promote certain lifestyles and sustainability goals. That’s why it’s my goal to help you find a company and brand that you vibe with so that you’re as comfortable with your new couch as you are on your new couch.

AllModern’s Key Differentiators & Unique Facts:

• AllModern was launched in 2006 and helped shape the landscape for ordering couches sight-unseen online.
• All Modern is now owned by Wayfair.

AllModern’s Sustainability:

• Is AllModern furniture eco-friendly? AllModern’s USA-made couches help reduce emissions. However, most of their products are imported, which offsets their sustainability efforts.

AllModern’s Overall Brand Presentation:

• Their website proudly boasts, “All Modern Furniture is more than a style – we’re part of a movement. Defined by the Bauhuas greats and cemented by the Good Design era, modern remains relevant more than 100 years later.” But I’d love to see more of that energy and style come through in the actual website itself.
• This is a very sanitized, corporate style website. There’s little to no personality on display and there’s no discernible vibe. It’s essentially a list of products. It’s all fine and it gets the job done, but it’s all rather benign.
• The name AllModern does little to stir the imagination. Worse yet, the name isn’t even accurate since they sell furniture in every kind of style.

SOURCE:
¹ Provoke Insights, Summer 2024 Furniture Research Report. Published May 2024. https://provokeinsights.com/wp-content/uploads/2024/05/Provoke-Insights_Summer2024_Furniture_Final.pdf