Lulu and Georgia: Ultimate Brand Review And Rating

Lulu and Georgia has a lovely website that’s a joy to browse. Their lifestyle images of Lulu and Georgia couches are beautiful and everything feels very neat and tidy about the shopping experience. I have a few minor notes (and there aren’t really any special bells and whistles), but everything else hits the mark.

Lulu and Georgia’s Ease of Navigation

• Lulu and Georgia has a really nice homepage with glamorous, gorgeous photography. They do an excellent job of showcasing their products and it made me immediately want to start shopping.
• The menus are clean and easy to navigate. The left hand side highlights some great options like “ready to ship” and “sale” furniture. I do wish sofas and sectionals were listed higher than coffee tables and accent chairs, but it’s a minor gripe.
• There are a good number of useful filters to help you narrow down your couch quest. I particularly appreciate the addition of “seat depth” as a filter (though the options of “petite,” “standard,” and “deep seated” aren’t as helpful as they could be).
• Product pages are elegant and easy to browse. Everything you need is right at the top of the page, including the extra info tabs. Sometimes these are buried a bit. Even if you scroll down, it’s a nice, short page that concludes with a Lulu and Georgia sofa reviews  section. It’s all very neat and compact and convenient. My one nitpick is that product photos are too tall for the space they occupy.

Lulu and Georgia’s Information Available “At-A-Glance”

• From a category page you can see the couch’s name, the price range, how many fabrics are available, if it’s on sale (exact sale price not listed), and if it’s “new” or “exclusive” or a “bestseller.” It’s a good amount of info.
• Listing only a price range makes it difficult to know which details will increase the price. But is it the couch size? Or is it the fabric? It’s concerning when the range sometimes spans thousands of dollars.
• You’re able to change the fabric color of a couch by choosing one of the different color tiles.

Lulu and Georgia’s Product Images

• On category pages, hovering over a product image brings up either a lifestyle image or an alternate angle. Also, some couches have a lifestyle image as their main image. I like the way this breaks up the monotony of the otherwise plain couch-on-white-backdrop imagery. It’s always nice to see products in real home settings.
• On category pages, you can actually scroll through individual product images by clicking on the side arrows. This is a really great feature that allows you to get a better view of the couch before having to fully click into it.
• On product pages, there are usually images of the couch on a white background from every side, a lifestyle image or two, and maybe some featured close-ups. It varies by couch. Some only have 4 or 5 pictures total.
• There’s no 360 feature to really view the couches from every angle.
• When available, the lifestyle images are all gorgeous. I wish there were more of them.

Lulu and Georgia’s Quality of Product Information

• At this price point, I’d like to see much better, specific information listed. The “Details” dropdown only offers vague info about the materials without ever getting specific (eg “high-resiliency foam” without listing the exact density. Or “hardwood” without saying the type of wood). These things matter when it comes to higher-priced couches.
• I appreciate that they plainly state whether cushions are removable, whether pillows are included, and whether legs are removable or not. Many companies omit this.
• Dimensions are clearly listed out and easy to decipher. However, there isn’t always an illustrated diagram, which I like to have.
• I’m glad the first thing they say in the “Details” tab is that made to order products are not returnable. But I also wish this weren’t hidden in a dropdown tab. It’s important info so it should really be visible without having to click on something else.

Lulu and Georgia’s Extra Bells & Whistles

• There aren’t really any specific bells and whistles.

Lulu and Georgia is about average when it comes to their lead times and shipping policies. They’re a bit quicker than some other luxury brands, but slower than other mid-tier competitors.

Lulu and Georgia’s Made to Order Products:

• The majority of their made to order couches have an 8-10 week lead time. However, there are a few outliers that ship out in as little as 2-3 weeks.

Lulu and Georgia’s In Stock Items:

• Some couches are in stock and ready-to-ship. These take about 5-7 days to ship out from the warehouse and generally all feature the same level of Lulu Georgia quality.

Lulu and Georgia’s Shipping Time:

• Shipping takes up to 14 business days, which, in layman’s terms, means 3 weeks.

Our goal at Couch.com is to provide customers with the information they need to find the best couch for their home. We take customer satisfaction very seriously. So how does Lulu and Georgia stack up to the competition when it comes to customer friendly resources and offerings?

Lulu and Georgia’s Warranty:

• Does Lulu and Georgia have a warranty? Try as I might, I was unable to find any warranty information, even for their made to order couches. This can be a red flag.

Lulu and Georgia’s Return Options:

• Can you return a Lulu and Georgia couch? Their made to order couches are NOT returnable. In this case, “made to order” refers to ANY couch where you choose a fabric/color (basically every couch they offer). Some Lulu and Georgia sofa reviews reference this fact.
• IF (and that’s a big ‘if’) your order qualifies for a return and you’re within 60 days, then you may be subject to a 25% restocking fee.
• Orders canceled in transit or refused at delivery may also be subject to a 25% restocking fee. All of the above leads us to believe that the Lulu and Georgia return policy is quite strict which can be a big deal if you’ve spent a pretty penny on a shiny new Lulu and Georgia sectional.

Lulu and Georgia’s Delivery Options & Costs:

• Couches only ship with white glove delivery. The cost is shown at time of checkout. To Los Angeles the price was $369. I also tried more remote locations and the price was still $369. This appears to be the blanket price.

Lulu and Georgia’s Financing Options:

• They’ve partnered with After Pay and Affirm to offer payment plans for 3, 6, and 12 month periods. APR is typically between 10-30%.

Is Assembly Required?

• Orders ship with white glove delivery, which means that any assembly will be performed for you. Assembly is typically limited to simply attaching legs.

Lulu and Georgia’s Customization Options:

• Most couches have a handful of fabric/color options to choose from. Roughly 5-10. This is generally the only customization option aside from modular couch configurations.

Does Lulu and Georgia Offer Free Fabric Swatches?

• Yes, Lulu Georgia offers free fabric swatches on select couches, but they’re not super convenient to order. You have to manually add them one by one to your regular shopping cart and then go through the checkout process as if you’re making a purchase.
• Free swatches are not available for every couch they offer.

Is Lulu and Georgia Legit? Are Lulu and Georgia sofas durable? L Durability is a major factor when it comes to buying a couch, especially when you’re ordering online. So do Lulu and Georgia couches hold up over time? Their materials are all good quality in broad terms but, when it comes to Lulu and Georgia quality, for the price point of their couches, they could be using much more premium materials and craftsmanship.

Lulu and Georgia’s Quality of Materials:

• Is Lulu and Georgia Good Quality? There is very little fabric information available. Often, the fabrics are simply listed as being 100% Polyester, but there are no double rub counts or explanations for what things like “performance” mean in relation to their other offerings. You also have very few options to choose from.
• They use top-grain leather for their couches. This is a tier below full-grain leather, which is considered the highest quality option. Top-grain is a good quality leather when the price for a 3-seater is about $3,000. But some of their 3-seater leather couches are pushing $6,000. At that price point I’d really much rather see them using full-grain leather.
• Most seat cushions are listed as using high-resiliency foam with a dacron fiber wrap. Some cushions use a down/feather envelope around high-resiliency foam. This is all fairly common and good for this price range, though somewhat unremarkable.

Lulu and Georgia’s Cleanability:

• Based on their limited instructions for cleaning, their fabrics are generally S, W, or W/S cleaning codes. However, they do not do a good job of specifying this. You’ll need to look at the “Care” information on the product page to get any info.
• These are not the most easily-cleanable fabrics. The “Care” section on product pages usually encourages you to simply hire professional cleaners for any stains.

Lulu and Georgia’s Quality of Construction & Manufacturing Origin:

• Some Lulu and Georgia couches are made in the USA, but others are imported. Some options are even available on other websites, though they’ll be listed under a different name. This is not a big red flag but it isn’t something that is referenced much in other Lulu and Georgia couch reviews.
• Most couch frames are a mix of kiln-dried hardwood and plywood while others are a laminated hardwood. This is all OK, but not exactly stellar at this price point.
• The spring support systems, though not always listed, are typically sinuous spring systems. Again, this is fine and good, but competitors at similar price points offer more premium choices like 8-way hand-tied systems. So, is Lulu Georgia good quality? Yes, absolutely! Is it top of the line? No. Is Lulu and Georgia legit? Definitely.

Vibing with a brand is important. Brands can also promote certain lifestyles and sustainability goals. That’s why it’s my goal to help you find a company and brand that you vibe with so that you’re as comfortable with your new couch as you are on your new couch.

Lulu and Georgia’s Key Differentiators & Unique Facts:

• The company is named for the founder, Sara’s, grandfather and father (Lou and George).
• The mission statement is, “to bring beauty to your home. Whether that be through our products, a space we’ve designed, or even a simple recipe on our blog, we want to inspire you to elevate your everyday rituals.”
• Lulu and Georgia is a female founded company, which can be an important factor for some shoppers. This is referenced in some Lulu and Georgia furniture reviews.
• The brand frequently offers sales and promotional events, particularly around holiday weekends and special occasions. Customers are encouraged to stay informed through newsletters.

Lulu and Georgia’s Sustainability:

• Several Lulu and Georgia couch collections are made in the USA. This helps cut down on cargo shipping, which is a major contributor to carbon emissions. However, other collections are imported, so it’s a bit of a wash.
• Lulu and Georgia has a Sustainability Glossary that helps break down all the ways that certain products achieve sustainability. While not every product has these eco qualities, this is clearly a priority for the company moving forward.

Lulu and Georgia’s Overall Brand Presentation:

• Lulu and Georgia has a chic, aspirational quality to its website and offerings. Everything looks very luxurious and tasteful. It’s the type of furniture you buy when you finally feel like you’re an adult who’s ready to have nice things. It all has a very professional-but-fun vibe, which is how many people want to be perceived in the world. Lulu and Georgia has done an excellent job carving out this niche and thriving in it.
• Founder and CEO Sara Sugarman Brenner says, “… interior design can be tricky. Most people lack the confidence to conceptualize an entire room. Lulu & Georgia makes home decor shopping easy, with products specifically targeted at the modern woman and content geared towards helping her imagine her space and feel inspired.” You can certainly feel the feminine touch and attention to detail come through in all aspects of the brand presentation and this is something that is also referenced in Lulu and Georgia couch reviews.