La-Z-Boy: Ultimate Brand Review And Rating

The website of La-Z-Boy welcomes you with open arms, much like their signature recliners. With a focus on comfort and convenience, the site boasts user-friendly features and enticing visuals. It's a great website, especially for one of the more "old-school" players in the space.

La-Z-Boy's Ease of Navigation

• Smooth sailing: La-Z-Boy's homepage is like a well-organized living room – everything has its place. The navigation bar neatly categorizes their offerings, making it easy to find exactly what you're looking for, whether it's a sectional for the whole family or a cozy recliner for solo lounging.
• Their "Sofas and Sectionals" page boasts an impressive filtering system, allowing you to narrow down your search by type, color, size, price, and more. It's like having your own personal design consultant, minus the awkward small talk.
• "Quick View" victory: The "Quick View" option is a lifesaver for the indecisive shopper. No need to click through endless pages – a simple hover reveals essential details like dimensions and materials. It's the digital equivalent of kicking the tires before committing to a test drive.
• La-Z-Boy clearly understands the power of a good first impression. Their product images are crisp, inviting, and plentiful, allowing you to visualize how each piece would look in your home. It's like flipping through a high-end furniture catalog, without the paper cuts.
• La-Z-Boy's search bar is like a trusty butler – always there when you need it, discreetly tucked away in the corner. It's a simple yet effective tool for those who know exactly what they want, cutting through the clutter and delivering results in a snap.
• Financing forefront: La-Z-Boy doesn't shy away from addressing the elephant in the room – the cost of their furniture. Their prominent "Financing" options, displayed right on the homepage, are a welcome sight for budget-conscious shoppers. It's a transparent approach that builds trust and alleviates financial concerns before you even start browsing.

La-Z-Boy's Information Available “At-A-Glance” 

• Price check: La-Z-Boy gets straight to the point with their pricing. The starting price for each sofa or sectional is clearly displayed, and no digging required. They even throw in a "Long Live the Savings" banner for those of us who love a good deal.
• Fabric frenzy: While they showcase a few fabric options in the product overview, I'd love to see even more at a glance. It's like getting a taste of the buffet, but still having to wait in line to see the full spread.
• Size matters: La-Z-Boy understands that space is precious. They prominently display the dimensions of each piece, so you can measure twice (or thrice) before you buy.
• Feature frenzy: Each product listing highlights key features like power reclining, sleeper options, or even built-in USB ports. It's like a checklist for your dream couch – all the bells and whistles, laid out for your convenience.
• In-home inspiration: La-Z-Boy goes the extra mile with their La-Z-Boy free design service. It's like having a personal stylist for your living room, minus the hefty price tag. This could be a game-changer for those who need a little help visualizing their dream space.

La-Z-Boy's Product Images

• La-Z-Boy's product images are nothing short of a visual feast. They're crisp, clear, and well-lit, allowing you to admire every stitch and seam. It's like having a front-row seat to a furniture fashion show.
• All angles covered: You won't be left guessing about what the back or sides of a La-Z-Boy sofa look like. They offer a 360-degree view for each product which is super helpful.
• Want a closer look at that plush velvet fabric or intricate stitching? No problem! La-Z-Boy provides close-up shots that showcase the quality craftsmanship. It's like having a magnifying glass for your online shopping adventures.
• While most product photos are against a plain background, some are shown in staged rooms. It's a helpful touch, but I wouldn't mind seeing more of these to visualize how the sofa fits into a real-life setting truly.
• Configuration clarity: If a sofa comes in different configurations, La-Z-Boy does a good job of showcasing each option. You won't be left wondering what the sectional version looks like. It's like having a modular furniture system at your fingertips.
• La-Z-Boy offers a wide range of fabric and color options, but they could improve by showing more of these variations in their product photos. It's like having a box of crayons with only a few colors visible – you know there's more to explore!

La-Z-Boy's Quality of Product Information 

• Info overload (in a good way): La-Z-Boy doesn't skimp on the details. Their product descriptions are comprehensive, covering everything from frame construction and cushion fill to upholstery options and special features. It's like getting a behind-the-scenes tour of the sofa-making process.
• Material matters: They're upfront about the materials used, whether it's premium leather or high-performance fabric. For those who prioritize sustainability, they even highlight eco-friendly options. It's like having a fabric swatch book and a materials encyclopedia rolled into one.
• Tech talk: If a sofa boasts power reclining or other tech features, La-Z-Boy explains how it works in layman's terms. No need to be an electrician to understand the inner workings of your new couch.
• Comfort clues: They go beyond just listing dimensions. La-Z-Boy describes the feel of the cushions, the support of the back, and the overall comfort level. It's like getting a virtual hug from your future sofa.

La-Z-Boy's Extra Bells & Whistles 

• Design your dream room (virtually): La-Z-Boy's 3D Room Planner is a game-changer for those who struggle to visualize furniture in their space. It's like playing The Sims, but with a focus on finding the perfect sofa. You can build your virtual room, try out different La-Z-Boy pieces, and even experiment with different fabrics and colors. It's a fun and surprisingly useful tool for designing your ideal living space.
• Personalization perfection: La-Z-Boy's free design service is a cut above the rest. Their experts don't just help you choose a sofa – they guide you through the entire design process, from selecting fabrics and finishes to arranging furniture and accessorizing. It's like having an interior designer on speed dial, without the hefty fees.

La-Z-Boy's shipping and lead times are a bit like waiting for a delicious meal – the anticipation makes it even sweeter. But seriously, how long will it take for your couch to arrive? Let's break down the details so you can set your expectations (and your delivery schedule) accordingly.

La-Z-Boy's Made to Order Products: Most La-Z-Boy sofas and sectionals are made to order, meaning they're custom-crafted just for you. I was honestly very surprised by this as it's a testament to their commitment to quality and craftsmanship. This personalized touch is awesome, but it also means you'll need to exercise some patience. Expect a delivery estimate of 8-10 weeks for fabric-covered items and 10-12 weeks for leather-covered items. Other similar furniture brands may be "fast casual" but this is pretty "low and slow" to use restaurant terms.

La-Z-Boy's In Stock Items: While most of their offerings are made to order, La-Z-Boy occasionally has in-stock items available. These lucky finds typically ship within a few weeks, so if you're in a hurry, it's worth checking their website or contacting a local store to see what's readily available.

La-Z-Boy's Shipping Time: Once your La-Z-Boy sofa is ready to ship, the actual shipping time can vary depending on your location and the shipping method chosen. While they don't provide specific details online, you can expect standard delivery to take anywhere from a few days to a couple of weeks. For the most accurate estimate, it's best to contact your local La-Z-Boy store.

Keep in mind that these are just estimates, and actual delivery times may vary depending on unforeseen circumstances. But hey, the wait is worth it when you're sinking into a brand-new La-Z-Boy sofa, right?

Finding the right couch is like finding the right partner – it's all about compatibility, communication, and a little bit of compromise. So, how does La-Z-Boy stack up in the relationship department? We're digging into their customer focus to see if they're worthy of your long-term commitment.

La-Z-Boy's Warranty:

• Lifetime mechanism warranty: La-Z-Boy sofas are backed by a lifetime warranty on their reclining mechanisms. This means you can rest assured that the core functionality of your La-Z-Boy couch or sectional is protected for as long as you own it. It's a testament to their confidence in the durability and quality of their craftsmanship. This is very good.
• Comprehensive parts coverage: La-Z-Boy doesn't stop at just the reclining mechanism. Their warranty also covers various parts, including springs and spring systems, ensuring that your sofa remains comfortable and supportive for years to come.
• Labor coverage included (initially): For the first year, La-Z-Boy even covers the labor costs for repairs, easing the burden on your wallet in case of any unexpected issues. This demonstrates their commitment to customer satisfaction and standing behind their products.
• Limited coverage on other components: While the reclining mechanism is covered for life, other components like cushions, fabrics, and electrical parts have shorter warranty periods (ranging from one to five years). This means you might have to pay for repairs or replacements for these parts sooner than you'd expect.
• Clear and transparent terms: La-Z-Boy's warranty terms and conditions are readily available on their website, outlining what's covered and what's not. This transparency is a breath of fresh air in an industry where warranty information can often be vague and confusing.
• Streamlined claims process: While the warranty process involves contacting the dealer or La-Z-Boy directly, the company aims to make it as straightforward as possible. They provide clear instructions and contact information, ensuring you have the support you need in case of a warranty claim.

La-Z-Boy's Return Options:

• Limited window, but understandable: La-Z-Boy's 3-day return window for sofas and sectionals is admittedly short, but it's not uncommon in the furniture industry. Given the size and complexity of these pieces, it's understandable that retailers want to ensure quick turnaround times. Clearly, they're looking to get pieces back in new/unused condition so they can be refurbished and sold as new.
• Exchange only, no refunds: While some may prefer the option of a full refund, La-Z-Boy's exchange-only policy for sofas and sectionals isn't unusual. This policy allows you to try out a different La-Z-Boy piece if your initial choice isn't a perfect fit for your living space. It sounds fair and, as I said, it's not that uncommon but there are certainly more lenient refund policies out there in the furniture biz.
• Restocking fee reality check: The up to 30% restocking fee can be a bit of a bummer, but it's a fairly common practice in the furniture world. It helps offset the costs of handling and reselling returned items, which can be quite substantial for larger pieces like sofas and sectionals. They really want you to think about what you're buying before you put in your credit card number.
• "New" condition clause: La-Z-Boy requires returned items to be in "new" condition, meaning no signs of use, pet hair, or odors. While this might seem strict, it ensures that the next customer receives a pristine piece of furniture. It also incentivizes buyers to be absolutely sure about their purchase before finalizing it.
• Local store handling: All exchanges are handled by your local La-Z-Boy store, which can be a plus for those who prefer in-person assistance. The store staff can help you find a suitable replacement and arrange for the exchange, providing a more personalized customer experience. This is generally a positive but it also means that it may be more of a hassle than dealing with a centralized customer care team.

La-Z-Boy's Delivery Options & Costs:

• Deposit and balance: When you order a La-Z-Boy sofa online, a 50% deposit (plus any additional treatment costs) is charged after 72 hours. This deposit is non-refundable, so be sure you're committed to your purchase before that time window closes! The remaining balance is charged just before delivery. This isn't so common with online furniture retail and is a bit more lenient than the typical "cash up front" policy that most online retailers have in place.
• If you're not in a rush and want to save a few bucks, La-Z-Boy's standard local delivery is a decent option. They'll drop off your sofa or sectional curbside, but you'll have to handle the heavy lifting from there. The cost varies depending on distance, but they often offer free delivery for orders over $999, which is a nice perk. For white glove delivery solutions, it is best to contact La-Z-Boy if such service is offered in your area.

La-Z-Boy's Financing Options:

• Zero interest for a year (a smart move, if you're strategic): La-Z-Boy's 12-month no-interest financing offer can be a savvy way to bring home your dream couch without breaking the bank. Just be sure to understand the terms and have a plan in place to pay off the balance within the promotional period, so you can truly enjoy your new furniture without any financial surprises. Spoiler alert: after a year, the interest goes up.
• Credit card convenience: Their La-Z-Boy Furniture Galleries credit card offers a dedicated line of credit just for their furniture. It's like a VIP pass to the world of comfy couches, with special deals and flexible payment options. Just be sure to keep track of those monthly payments, or you might end up in a financial pickle.
• In-store and online flexibility: Whether you're a digital shopper or prefer the brick-and-mortar experience, La-Z-Boy's got you covered. Their financing options are available both online and in-store, giving you the freedom to choose how you want to shop.
• Calculate your payments (before you commit): La-Z-Boy's website has a handy payment calculator, so you can estimate your monthly payments before you even step foot in a store. It's like a financial crystal ball, helping you make informed decisions without breaking a sweat.

Is Assembly Required?

• La-Z-Boy gets it – ain't nobody got time for complicated furniture assembly. Whether you're piecing together a sectional or attaching legs to a sofa, their designs are refreshingly straightforward. Plus, they've got your back with detailed instructions and a treasure trove of online videos to guide you through the process. So, grab your trusty screwdriver and get ready to transform your living room into a relaxation haven in no time!

La-Z-Boy's Customization Options:

• Want to customize your La-Z-Boy? You have a ton of options. Choose from hundreds of fabrics and leathers in various colors, patterns, and textures. Whether you're into classic neutrals, bold prints, or luxurious leather, La-Z-Boy's got you covered.
• Cushion comfort craze: Don't settle for a one-size-fits-all cushion. La-Z-Boy offers multiple cushion options, including memory foam and multi-layer comfort technology, so you can find the perfect level of support and sink-in-ability.
• Recliner razzle-dazzle: If you're all about that reclining life, La-Z-Boy has you covered with various recliner options, including power reclining, swivel bases, and even lift chairs for those who need a little help getting up.
• Wood finish whimsy: Don't forget about the details! You can choose from different wood finishes and leg styles to match your existing decor or create a contrasting statement piece.
• The price of personalization: Customization options do typically affect the cost of your La-Z-Boy sofa or sectional. However, the ability to create a piece that perfectly matches your style and needs is often worth the investment. Plus, La-Z-Boy frequently offers promotions and discounts, so keep an eye out for those to potentially offset the cost of customization.

Does La-Z-Boy Offer Free Fabric Swatches?

• Touch and feel before you buy: La-Z-Boy's free swatch program lets you order fabric and leather samples to your home. This hands-on approach allows you to see how the materials look in your lighting and feel against your skin before committing to a purchase. It's a tactile experience that online shopping often lacks, ensuring your La-Z-Boy sofa or sectional not only looks great but feels great too.
• You can request up to 3 free fabric swatches. The samples arrive in 2 to 3 weeks.

A La-Z-Boy recliner couch might be synonymous with relaxation, but what about their stationary sofas and sectionals? Do they offer the same level of durability and quality you'd expect from a brand with such a rich history? We're putting their furniture to the test, examining everything from frame construction to upholstery choices, to see if a La-Z-Boy couch is a wise investment for your home.

La-Z-Boy's Quality of Materials:

• Fabric variety: La-Z-Boy offers a wide range of fabrics, from plush velvets to durable performance fabrics like their iClean™ technology.
• While they don't specify the exact fabric content for each sofa, the variety ensures there's something for every taste and lifestyle.
• Leather luxury (at a price): For those seeking a more luxurious feel, La-Z-Boy offers genuine leather options. While these tend to be pricier, the added durability and classic aesthetic can be worth the investment.
• Cushion comfort choices: La-Z-Boy offers a range of cushion options to cater to different preferences. You can choose from standard foam cushions, which provide a balanced feel, to their patented ComfortCore® cushions, engineered with multiple layers of foam for enhanced support and comfort. Some models even offer an upgrade to ComfortCore® Plus with TEMPUR-Response Memory Foam for those who crave the ultimate in pressure relief and personalized support.
• Sturdy frames: La-Z-Boy primarily uses kiln-dried engineered wood for their frames, which strikes a balance between cost and durability. While not as robust as solid hardwood, the frames are backed by a lifetime warranty, suggesting they're built to last.

La-Z-Boy's Cleanability:

• Stain-fighting fabric: La-Z-Boy's iClean™ technology is a game-changer for those who fear spills and stains. This performance fabric repels liquids and resists stains, making it a great choice for families with kids or pets. It's like having a force field for your La-Z-Boy couch, protecting it from life's little messes.
• Customizable cleanability: While not all fabrics are created equal, La-Z-Boy offers a variety of options with different cleaning codes. This means you can choose a fabric that suits your lifestyle and cleaning preferences. If you're a neat freak, opt for a performance fabric that's a breeze to clean. If you prefer a more hands-off approach, choose a fabric that can handle the occasional spill without showing any wear and tear.
• Leather low-maintenance: La-Z-Boy's leather options are known for their easy-care nature. A simple wipe-down with a damp cloth is usually enough to keep them looking pristine. Plus, their Crypton Leather Enhance treatment adds an extra layer of protection against stains and fading, ensuring your leather La-Z-Boy sofa stays as smooth and supple as the day you brought it home.

La-Z-Boy's Quality of Construction & Manufacturing Origin:

• Made in the USA (primarily): La-Z-Boy proudly crafts many of its sofas and sectionals in the USA, utilizing a network of manufacturing plants across the country. This commitment to domestic production resonates with consumers who value American craftsmanship and quality.
• Global sourcing for select components: While the majority of their furniture is made in the USA, La-Z-Boy does source some components from global suppliers. This allows them to offer a diverse range of materials and finishes while remaining competitive in the market.
• Transparent supply chain: La-Z-Boy provides a list of their manufacturing plants and distribution centers on their website, offering transparency into their supply chain. While not all details are readily available, this openness is a positive sign for consumers who want to know where their furniture comes from.
• Kiln-dried hardwood and engineered wood frames: La-Z-Boy utilizes kiln-dried engineered wood and hardwood in their frames, providing a sturdy foundation for their sofas and sectionals. This combination balances strength and cost-effectiveness, ensuring a durable yet affordable product.
• Corner-blocked and glued-frame joints: To enhance the structural integrity of their frames, La-Z-Boy reinforces the joints with corner blocks and glue. This construction technique helps prevent wobbling and ensures the sofa maintains its shape over time.
• Sinuous spring suspension: La-Z-Boy incorporates sinuous spring suspension systems in their sofas, providing a comfortable and supportive base for the cushions. This type of suspension is known for its durability and ability to evenly distribute weight, contributing to the overall longevity of the furniture.

Let's ditch the formalities and get down to the nitty-gritty: does La-Z-Boy have that "it" factor? Do they embody the kind of lifestyle you aspire to? We're going beyond the fabric swatches and frame construction to uncover the true essence of this iconic brand.

La-Z-Boy's Key Differentiators & Unique Facts:

American ingenuity: La-Z-Boy's legacy dates back to 1927 when two cousins, Edward Knabusch and Edwin Shoemaker, revolutionized the furniture industry with their groundbreaking recliner design. This innovative spirit continues to drive the brand's commitment to comfort and quality, setting them apart from competitors who may prioritize trends over time-tested craftsmanship.

Pioneers of personalized comfort: La-Z-Boy's dedication to customization is a hallmark of their brand. They offer a vast array of fabrics, leathers, finishes, and features, allowing customers to create a La-Z-Boy sofa or sectional that's tailored to their individual preferences and needs. This level of personalization is not always found in other furniture brands, making La-Z-Boy a unique option for those who crave a truly custom piece.

A family of brands, each with its own flair: La-Z-Boy's diverse portfolio caters to a wide range of styles and budgets:

• La-Z-Boy Residential: The iconic recliner pioneer, now offering a full range of upholstered furniture for the living room and beyond.
• Joybird: A modern furniture brand focused on customizable pieces with bold designs and an online-first shopping experience.
• Hammary: A go-to source for complete living room and family room sets, as well as eclectic accent pieces.
• England Furniture Co.: Dedicated to creating durable and affordable family-friendly furniture that blends seamlessly with your lifestyle.
• Kincaid Furniture: Renowned for their solid wood casegoods and coordinating upholstered pieces for a classic and timeless aesthetic.
• American Drew: Offering mid-priced, high-fashion bedroom and dining room collections with an emphasis on fine wood veneers.

La-Z-Boy's Sustainability:

La-Z-Boy's commitment to sustainability isn't just about jumping on a trend. They're walking the walk with concrete actions that prioritize both comfort and conscience. Let's take a closer look at how they're making strides towards a greener future.

• Resource reduction: La-Z-Boy is actively working to reduce their environmental impact by consuming fewer resources and minimizing waste in their manufacturing processes. It's a step in the right direction, showing that they're aware of their responsibility to the planet.
• Recycling and energy efficiency: They're increasing their recycling efforts and investing in energy-efficient technologies throughout their operations. This shows a commitment to continuous improvement and a willingness to adapt to more sustainable practices.
• Sustainable supply chain: La-Z-Boy's Supplier Code of Conduct holds their partners to high environmental standards, ensuring that sustainability is a priority throughout the entire supply chain. This demonstrates a holistic approach to reducing their overall impact on the planet.
• Net-zero emissions goal: La-Z-Boy has set an ambitious goal of achieving net-zero greenhouse gas emissions by 2050. While the timeline might seem long, this demonstrates a commitment to long-term sustainability and a willingness to invest in a greener future.

La-Z-Boy's Overall Brand Presentation:

• La-Z-Boy is an all-American classic, but they're not your grandpa's recliner anymore. They're pushing their sofas as the ultimate in personalized comfort and style, with endless customization options and a commitment to American craftsmanship. They even get bonus points for their eco-friendly efforts! While their return policy could use some loosening up and some info could be clearer, La-Z-Boy's overall vibe is still chill and inviting, making them a solid contender for anyone seeking a comfy, stylish sofa that's built to last.