Restoration Hardware (RH) vs Neighbor: Who Has Better Couches?
Curious to know who comes out on top in the battle of the couch brands: Restoration Hardware (RH) or Neighbor? Unravel the unique features of each brand and pick your sofa champion!
Alex Back | Couch.com CEO & Founder
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Step into the ring of premium couches as we pit the luxurious Restoration Hardware (RH) against the sustainable and quality-focused Neighbor. It's a clash of styles, materials, and customer focus waiting for your verdict.
Side By Side
Features
Restoration Hardware (RH)
Neighbor
Made to Order Lead Times
8-10 weeks
2-12 weeks
Free Shipping Option
White Glove Delivery Option
$299-$849
$0-$195+
Return Option
Warranty Included
Financing Option
RH Credit Card
Affirm
Assembly Required
Large Fabric Selection
Free Swatches Available
Manufacturing Origin
USA + Import
Vietnam
Avg. 3-Seat Couch Price
$$$-$$$$
$$$$
In terms of style, Restoration Hardware (RH) offers exceptional, trend-setting designs, while Neighbor focuses on innovative outdoor living concepts. When it comes to durability, RH provides a lifetime 'guarantee' on key elements, and Neighbor offers a generous 5-year warranty. Sustainability-wise, Neighbor shines with its choice of high-quality, eco-friendly materials, whereas RH emphasizes top-notch materials and a wide selection. Looking at overall value, Neighbor's focus on sustainability and strong warranty might appeal to those prioritizing long-term investment, while RH's luxurious style and materials cater to those seeking upscale living experiences.
BRAND #1: Restoration Hardware (RH)
Restoration Hardware, now known as RH, is the epitome of luxury in the home furnishings world. They have established themselves as the go-to brand for affluent customers and a source of inspiration for those aspiring to upscale living.
Restoration Hardware (RH) | Brand Summary
Restoration Hardware is the quintessential luxury brand. Yet their website shopping experience, their customization options, and their customer focus are all decidedly lackluster. Restoration Hardware sofas, however, are often highlighted for their modern styling and ability to serve as focal points in living spaces. That being said, RH does have decent lead times and their materials are extremely high quality.
But the real question is whether or not RH’s couches are worth the price of admission. If you want the clout of owning an RH couch then the answer is “yes.” If you’re looking for a high quality couch at a reasonable price, then there are plenty of other worthwhile options.
Lifetime "guarantee" on frame, springs, and cushions
Free swatches with no limit
In-stock couches ship quickly
White-glove delivery included
Cons
Expensive
Strict return policy (no returns on custom orders)
50% non-refundable deposit on custom orders
Lack of transparency regarding some manufacturing origins
Some couches lack channeled down cushions
Restoration Hardware (RH) is synonymous with luxury, offering sofas with exceptional, trend-setting style and top-notch materials. With a wide selection of fabrics and leathers, and a lifetime "guarantee" on frames, springs, and cushions, their couches promise both elegance and longevity. White-glove delivery ensures your RH sofa arrives in pristine condition and is set up hassle-free in your home.
Luxury, of course, comes at a price. RH sofas are a significant investment, and their return policy is less than ideal, especially for custom orders, which are non-returnable and require a 50% deposit. While in-stock couches can be returned, the details of this process are not readily available. Additionally, some customers may find the lack of channeled down cushions in certain models a drawback.
Overall, RH offers an aspirational brand experience and high-quality products, but potential buyers should be aware of the cost and limitations involved.
Neighbor, founded with a vision to revolutionize outdoor living, is a brand that stands out for its commitment to sustainability, quality, and community. Their focus on durable, eco-friendly materials and thoughtful design is evident in their range of outdoor sofas. With a unique Neighborhood Showroom program and dedication to customer satisfaction, Neighbor is more than just a furniture brand; it's a lifestyle choice for those who value the outdoors and seek to create inviting spaces that foster connection and relaxation.
Neighbor | Brand Summary
In reviewing Neighbor's outdoor furniture, one can't help but be struck by their innovative approach to design and community engagement. Their products, especially the modular options, are a testament to their commitment to versatility and quality. The choice of materials, such as FSC-certified teak and Sunbrella fabric, speaks volumes about their dedication to sustainability and longevity.
As a self proclaimed connoisseur of great furniture, I'm particularly drawn to their narrative of enriching lives through design and their transparent customer service ethos. Neighbor doesn't just sell furniture; they offer a vision of outdoor living that's both aspirational and attainable, underpinned by a strong sense of integrity and joy. I’m a believer in their mantra to turn the outdoors into your living room. Sounds pretty great, doesn't it?
45-day return policy with free returns on damaged items
Free fabric swatches available
Complimentary standard home delivery in the contiguous U.S.
Cons
Expensive price point
Potential 15% restocking fee for returns
Limited customization options
White glove delivery is an extra fee
Geographic limitations for white-glove delivery
Neighbor's dedication to quality and sustainable practices shines through in their outdoor sofas, which are built to last using premium materials like FSC-certified teak and Sunbrella fabric. Their generous warranty and 45-day return window offer peace of mind, while free standard shipping sweetens the deal.
The investment in a Neighbor sofa comes at a premium price, and the potential for restocking fees on returns might give some budget-conscious shoppers pause. Customization options are limited beyond fabric and configuration choices, and white-glove delivery comes at an added cost.
Overall, Neighbor is a top choice for those who prioritize sustainable, high-quality outdoor furniture and are willing to invest in long-lasting pieces that elevate their outdoor living spaces.
In this showdown, Restoration Hardware (RH) takes the crown for its exceptional style, high-quality materials, and lifetime 'guarantee.' If you value luxury, trend-setting design, and top-notch quality, then RH is the couch brand for you, offering a truly upscale living experience.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
