Couch Comparisons

Lumens vs Hem: Who Has Better Couches?

Curious about who takes the throne in the world of sofas - Lumens or Hem? Join us as we delve into the showdown of comfort, style, and durability to unveil the true champion of the couch realm.
Lumens vs Hem

We independently select everything we recommend. When you buy through our links, we may earn a commission.

Step right up to witness the epic sofa rivalry between Lumens and Hem. Get your popcorn ready as we dissect design, durability, and everything in between, revealing which brand emerges victorious in the battle of the couches.

Side By Side

Features
Lumens
Hem
Made to Order Lead Times 4-5 months 1-7 Weeks
Free Shipping Option
White Glove Delivery Option $229+ $299
Return Option
Warranty Included
Financing Option Klarna Affirm
Assembly Required Varies Varies
Large Fabric Selection
Free Swatches Available
Manufacturing Origin USA + Import Europe
Avg. 3-Seat Couch Price $$-$$$ $$$$

In the Lumens vs. Hem comparison, Lumens impresses with a wide array of styles, a focus on durability, and strong customer-centric practices. On the other hand, Hem stands out for its stylish designs, commitment to sustainability, and attention to quality materials. While Lumens offers mid-range to premium choices, Hem leans towards the premium to luxury bracket. Each brand's unique selling points cater to various consumer needs, making the choice between Lumens and Hem a matter of personal preference in style, durability, sustainability, and price range.


BRAND #1: Lumens

The image shows the logo of "LUMENS," a company. The word "LUMENS" is written in large, bold, black capital letters with a stylized "L" that has curved, feather-like lines extending from its base. Below it, the tagline "Enlightened by Design" is written in smaller text.

Lumens has established itself as a reputable brand in the home furnishing industry, renowned for its dedication to quality, innovation, and design. Their diverse collection of sofas, sourced from acclaimed manufacturers and designers, showcases a variety of styles to cater to different preferences. Lumens' customer-focused approach, including their seamless online shopping experience and responsive support, further enhances their appeal to discerning shoppers.

Lumens | Brand Summary

In my expert assessment, Lumens earns a solid spot on the sofa spectrum with its blend of quality craftsmanship and contemporary design sensibilities. What sets Lumens apart is its unwavering commitment to delivering sofas that not only look good but also stand the test of time. From sleek modern designs to more classic silhouettes, Lumens offers a diverse range of options to cater to various tastes and preferences. I've found Lumens to be particularly customer-focused, with an emphasis on providing a seamless shopping experience and responsive customer support.

Lumens | PotatoMeter Rating:

Online Shopping Experience Score 95%
Durability and Quality Score 93%
Shipping and Lead Time Score 93%
Vibe Check Score 90%
Customer Focus Score 94%
Overall PotatoMeter Rating 93%
Read Our Lumens Brand Review

Lumens | Pros & Cons

Pros

  • Quality craftsmanship and contemporary design
  • Diverse range of styles
  • Customer-focused with responsive support
  • Free ground shipping on large items
  • Multiple delivery options including white glove service
  • Free fabric swatches

Cons

  • Lead times can vary for made-to-order items
  • Return shipping costs are deducted from refunds
  • Restocking fee may apply to returns over $5,000
  • Assembly may be required for some sofas
  • Limited transparency regarding manufacturer warranty details

Lumens, a leading name in home furnishings, offers a stylish selection of sofas that seamlessly blend quality craftsmanship with contemporary design. With a wide range of options to suit diverse tastes and budgets, Lumens caters to those who appreciate both aesthetics and functionality. Their dedication to customer satisfaction shines through their free ground shipping on larger items, multiple delivery options, and free fabric swatches to ensure you find your perfect match.

However, as with any brand, there are a few considerations to keep in mind. Lead times can vary, especially for made-to-order pieces, and the return process, while straightforward, involves return shipping costs and potential restocking fees. Additionally, some assembly might be required, depending on the sofa and delivery option chosen. While they facilitate manufacturer warranties, a lack of clear details about coverage and duration could be a point of improvement.

Overall, Lumens offers a compelling blend of style, quality, and customer-centric service, making them a strong contender for your next sofa purchase.

Shop Lumens Now

BRAND #2: Hem

The image features the word "Hem" in bold, black text against a plain white background.

Hem is a design-forward furniture company that partners with renowned designers to create modern pieces with a Scandinavian aesthetic. Their commitment to quality is evident in their use of premium materials and focus on durable construction. Founded by Petrus Palmer, Hem aims to be a driving force in the design community, offering stylish and functional furniture that stands the test of time. Their emphasis on sustainability is also noteworthy, with a focus on responsible materials and minimizing waste in production and packaging.

Hem | Brand Summary

Hem nails the balance between playful design and grown-up craftsmanship. Their sofas won't fall apart after a month, and the fabrics feel surprisingly luxurious for the price point. While I have a few nitpicks (which we'll get into shortly!), I was pleasantly surprised by how well the brand walks the line between trendy and timeless. If you're looking for furniture with personality but don't want to compromise on quality, Hem is absolutely worth checking out.

Hem | PotatoMeter Rating

Online Shopping Experience Score 93%
Durability and Quality Score 92%
Shipping and Lead Time Score 93%
Vibe Check Score 95%
Customer Focus Score 90%
Overall PotatoMeter Rating 93%
Read Our Hem Brand Review

Hem | Pros & Cons

Pros

  • Stylish, modern designs with a Scandinavian twist
  • Durable construction with quality materials
  • Transparent shipping information and multiple shipping methods
  • Financing options available through Affirm
  • Free fabric swatches
  • Strong emphasis on sustainability

Cons

  • Limited return window
  • Expensive return shipping and repackaging fees
  • No free shipping
  • Limited customization options
  • Limited information on cushion construction and support systems

Hem offers stylish, Scandinavian-inspired sofas that boast quality craftsmanship and durable materials. Their dedication to transparency is evident in their clear shipping information and detailed care instructions. However, the limited return window and hefty return fees could be a dealbreaker for some, and the lack of free shipping adds to the overall cost. While their customizable options are decent, they might not satisfy those seeking extensive personalization.

Overall, Hem is a strong contender for design-conscious buyers willing to invest in quality, but potential customers should weigh the costs and limitations before committing.

Shop Hem Now

And the winner is...

In the Lumens vs. Hem face-off, Lumens takes the throne as the preferred brand, offering a wide variety of styles, exceptional durability, and a customer-focused approach. Lumens' dedication to craftsmanship and customer satisfaction makes it the clear winner for those prioritizing quality and design in their furniture choices.

A smiling man with short brown hair and a beard stands on a beach during sunset. He is wearing a black short-sleeved shirt with small white dots. The ocean and sandy shore are in the background, creating a warm and relaxed atmosphere.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
Expand