Couch Comparisons

La-Z-Boy vs Crate and Barrel: Who Has Better Couches?

Who will win the cozy crown: La-Z-Boy or Crate and Barrel? Discover the top contender for the comfiest and most stylish spot in your home!
Alex Back | Couch.com CEO & Founder
La-Z-Boy vs Crate and Barrel

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    Get ready to compare two heavyweight furniture contenders: La-Z-Boy and Crate and Barrel. In one corner, we have La-Z-Boy with its legacy of comfort and American craftsmanship. In the other, Crate and Barrel shines with its modern aesthetics and timeless appeal. Let's dive into the ultimate couch clash!

    Side By Side

    Features
    La-Z-Boy
    Crate and Barrel
    Made to Order Lead Times 8-12 weeks 4-10 weeks
    Free Shipping Option
    White Glove Delivery Option Varies $279-$399
    Return Option
    Warranty Included
    Financing Option La-Z-Boy Credit Card Crate and Barrel Credit Card
    Assembly Required Varies
    Large Fabric Selection
    Free Swatches Available
    Manufacturing Origin USA USA + Import
    Avg. 3-Seat Couch Price $$-$$$ $$$

    In the battle of sofas, both La-Z-Boy and Crate and Barrel bring qualities worth considering. La-Z-Boy impresses with its durable American-made designs and a wide range of customization options, while Crate and Barrel shines with its high-end aesthetic and detailed fabric selection. When it comes to customer focus, La-Z-Boy offers a lifetime warranty on certain components, standing out alongside Crate and Barrel's elegant designs and white glove delivery service. Whether you're aiming for premium American comfort with La-Z-Boy or sophisticated style with Crate and Barrel, both brands offer something unique for discerning buyers.


    BRAND #1: La-Z-Boy

    La-Z-Boy logo with the word "LA-Z-BOY" written in black capital letters. The "Z" is larger, bold, and enclosed in a blue oval shape. The background is white.

    Founded in 1927, La-Z-Boy has a long and storied history as a pioneer in comfortable furniture. Their innovative recliner design revolutionized the industry and they've continued to evolve, offering a wide range of stylish sofas and sectionals with a focus on customization and high-quality materials. While their prices might be higher than some competitors, La-Z-Boy's commitment to American craftsmanship, comfort, and durability has earned them a loyal following of customers who value both style and substance.

    La-Z-Boy | Brand Summary

    Imagine a sofa that's as reliable as your best friend, always there to offer comfort and support. That's the kind of relationship La-Z-Boy aims to build with its customers. Their focus on quality, craftsmanship, and American-made goodness makes their sofas and sectionals more than just furniture – they're lifelong companions. And let's be honest, who doesn't want a best friend that's also incredibly comfortable? La-Z-Boy's patented ComfortCore® cushions and innovative reclining mechanisms will make you feel like you're floating on a cloud. So, if you're looking for a sofa that will stick with you through thick and thin (and likely a few spilled snacks), La-Z-Boy is a worthy contender.

    La-Z-Boy | PotatoMeter Rating:

    Online Shopping Experience Score 93%
    Durability and Quality Score 94%
    Shipping and Lead Time Score 90%
    Vibe Check Score 93%
    Customer Focus Score 93%
    Overall PotatoMeter Rating 93%
    Read Our La-Z-Boy Brand Review

    La-Z-Boy | Pros & Cons

    Pros
    • Comfortable and stylish designs
    • Patented ComfortCore® cushions
    • Innovative reclining mechanisms
    • Lifetime warranty on reclining mechanisms
    • Made in the USA (primarily)
    • Wide range of customization options
    Cons
    • Expensive (average 3-seater sofa $1,600-$2,400)
    • Long lead times for made-to-order items (8-12 weeks)
    • Limited 3-day return window with exchanges only
    • Up to 30% restocking fee on returns
    • Some components have shorter warranties

    You can always count on your La-Z-Boy if you're looking for a comfy spot to crash. Their sofas are known for their cloud-like comfort, thanks to those patented ComfortCore® cushions and fancy reclining mechanisms. And with a lifetime warranty on those mechanisms, you know this friendship is built to last. Plus, you can customize your La-Z-Boy to match your unique style, just like picking out the perfect outfit for a night out with your bestie.

    But hey, even the best friendships have a few quirks. La-Z-Boy's sofas can be a bit pricey, so be prepared to shell out a bit more dough for that luxurious comfort. And if you're the impatient type, those made-to-order lead times might feel like forever. Plus, their return policy is a bit like a tough-love friend – only a 3-day window for exchanges and potential fees if you change your mind.

    So, if you're seeking a sofa that's more than just furniture – a true companion for movie nights, lazy Sundays, and everything in between – La-Z-Boy might just be the BFF your living room's been missing. Just remember, good things come to those who wait (and who are willing to spend a little extra).

    Shop La-Z-Boy Now

    BRAND #2: Crate and Barrel

    The image shows the Crate & Barrel logo, consisting of the words "Crate&Barrel" in bold, black font on a white background.

    Crate and Barrel, founded in 1962 by George and Carole Segal, emerged from a passion for simple, beautiful, and practical housewares discovered during their European honeymoon. With over 60 years of experience, the brand has become a household name, celebrated for its modern, timeless style and high-end aesthetic. Boasting a wide range of products for the entire home and numerous physical stores across North America and internationally, Crate & Barrel has solidified its position as an aspirational brand for those seeking a touch of elegance in their living spaces.

    Crate and Barrel | Brand Summary

    Crate & Barrel is a brand name that everyone knows. Crate and Barrel collaborates with artists and designers worldwide to curate globally inspired designs. Everyone has a sense that they’re a high-end, somewhat luxury brand with a price point that’s not outside the realm of attainability. They have a modern, tasteful-yet-inoffensive style that works well in most modern homes.

    Crate and Barrel outlet stores are elegant and chic, but does that same style translate to their online shopping experience? Lackluster customer focus and dodgy transparency detract from an otherwise beautiful selection of couches.

    Crate and Barrel | PotatoMeter Rating

    Online Shopping Experience Score 91%
    Durability and Quality Score 85%
    Shipping and Lead Time Score 86%
    Vibe Check Score 89%
    Customer Focus Score 82%
    Overall PotatoMeter Rating 87%
    Read Our Crate and Barrel Brand Review

    Crate and Barrel | Pros & Cons

    Pros
    • Beautiful, high-end aesthetic
    • Modern, tasteful style
    • Wide variety of fabric options
    • Some couches made in the USA
    • White glove delivery service
    • Offers free fabric swatches for easy selection
    Cons
    • Unclear Crate and Barrel warranty terms
    • Limited returns on custom orders
    • Inconsistent lead times
    • Mixed customer service Crate and Barrel reviews
    • High prices for quality level

    Crate & Barrel, a household name in home furnishings, offers a stylish selection of sofas that blend modern flair with classic appeal. However, the allure of their elegant designs is tempered by some notable drawbacks.

    The lack of a clear warranty policy raises concerns about long-term support. Additionally, the restrictive return policy for custom orders, coupled with inconsistent lead times, can lead to frustration for buyers seeking flexibility and timely delivery.

    While these shortcomings are worth considering, Crate and Barrel also boasts several compelling advantages.

    The brand's extensive fabric selection, detailed cleaning instructions, and complimentary swatches empower customers to make informed choices and maintain their sofas' pristine condition. White-glove delivery adds a touch of luxury to the purchasing experience, ensuring your new furniture arrives hassle-free. Furthermore, the availability of some USA-made collections appeals to those who prioritize domestic craftsmanship.

    Overall, Crate & Barrel sofas offer a blend of style and convenience, albeit with some caveats. If you're willing to navigate the potential pitfalls and prioritize aesthetics and fabric choices, their collection might hold the perfect piece for your home.

    Shop Crate and Barrel Now

    And the winner is...

    With its focus on durability and comfort, La-Z-Boy emerges as the reigning champion in this sofa showdown. Its American craftsmanship and customization options set it apart as the top choice for those who prioritize reliability and quality.

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    Alex Back
    Couch.com CEO & Founder
    Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
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