Couch Comparisons

CB2 vs Lumens: Who Has Better Couches?

Wondering where to find the ideal couch that combines chic design with durability? Explore the showdown between CB2 and Lumens to uncover the ultimate choice for your stylish sanctuary.
Alex Back | Couch.com CEO & Founder
CB2 vs Lumens

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    Looking to revamp your space with a fabulous new couch? Explore the ultimate face-off between CB2 and Lumens to uncover the ideal option that will elevate your home décor game.

    Side By Side

    Features
    CB2
    Lumens
    Made to Order Lead Times 8 weeks 4-5 months
    Free Shipping Option
    White Glove Delivery Option $279-$399 $229+
    Return Option
    Warranty Included
    Financing Option CB2 Credit Card Klarna
    Assembly Required Varies
    Large Fabric Selection
    Free Swatches Available
    Manufacturing Origin Import USA + Import
    Avg. 3-Seat Couch Price $$$ $$-$$$

    In the battle of style, durability, sustainability, and overall value between CB2 and Lumens, Lumens takes the lead with a diverse range of styles, quality craftsmanship, and excellent customer service. Lumens offers a blend of contemporary design and durability, focusing on customer satisfaction and quality. While CB2 presents glamorous options, Lumens emerges as a more well-rounded choice with a customer-centric approach and a wider range of sofas to suit various preferences.


    BRAND #1: CB2

    The image features the logo for CB2, with large, bold black letters "CB2" centered inside a rectangular red border on a white background.

    CB2, the younger sibling of Crate & Barrel, is a modern furniture brand that pushes the boundaries of design with its innovative and eye-catching pieces. They collaborate with top designers to create a unique aesthetic that blends contemporary style with a touch of eclecticism. CB2 is known for its emphasis on high-quality materials and craftsmanship, although their pricing tends to be on the higher end. While they have set ambitious sustainability goals, the lack of a warranty and strict return policy may be areas for improvement.

    CB2 | Brand Summary

    CB2 offers glamorous, stunning couch options, but their nonexistent warranty, concerning return policies, and expensive delivery charges are issues that are impossible to ignore. I love so much about the presentation, the brand, and the selection, but there’s room for serious improvement in the customer focus department.

    CB2 | PotatoMeter Rating:

    Online Shopping Experience Score 94%
    Durability and Quality Score 83%
    Shipping and Lead Time Score 91%
    Vibe Check Score 84%
    Customer Focus Score 80%
    Overall PotatoMeter Rating 86%
    Read Our CB2 Brand Review

    CB2 | Pros & Cons

    Pros

    • Glamorous and stylish couch options
    • In-stock fabrics ship quickly
    • Large selection of high-quality fabrics
    • White-glove delivery options
    • Free fabric swatches
    • Sectional builder tool for custom designs

    Cons

    • No warranty on couches
    • Strict return policy for custom orders (non-returnable)
    • Expensive delivery charges
    • Requires 50% non-refundable deposit on custom orders
    • Limited transparency regarding materials and construction details

    CB2 certainly knows how to make a statement with their glamorous and stylish sofas, featuring an impressive selection of high-quality fabrics and a handy online sectional builder for those who crave a truly custom piece.

    Their white-glove delivery option adds a touch of luxury to the experience, while the availability of free swatches helps you confidently choose the perfect fabric.

    However, CB2's allure might lose some of its luster when you delve deeper into their policies. The lack of a warranty on their couches is a notable concern, especially considering their price point. Additionally, their return policy is quite strict, especially for custom orders, which are non-returnable and require a hefty deposit.

    Ultimately, CB2 could be a dream come true for design enthusiasts seeking a statement piece, as long as you're confident in your choices and willing to forgo the safety net of a warranty.

    Shop CB2 Now

    BRAND #2: Lumens

    The image shows the logo of "LUMENS," a company. The word "LUMENS" is written in large, bold, black capital letters with a stylized "L" that has curved, feather-like lines extending from its base. Below it, the tagline "Enlightened by Design" is written in smaller text.

    Lumens has established itself as a reputable brand in the home furnishing industry, renowned for its dedication to quality, innovation, and design. Their diverse collection of sofas, sourced from acclaimed manufacturers and designers, showcases a variety of styles to cater to different preferences. Lumens' customer-focused approach, including their seamless online shopping experience and responsive support, further enhances their appeal to discerning shoppers.

    Lumens | Brand Summary

    In my expert assessment, Lumens earns a solid spot on the sofa spectrum with its blend of quality craftsmanship and contemporary design sensibilities. What sets Lumens apart is its unwavering commitment to delivering sofas that not only look good but also stand the test of time. From sleek modern designs to more classic silhouettes, Lumens offers a diverse range of options to cater to various tastes and preferences. I've found Lumens to be particularly customer-focused, with an emphasis on providing a seamless shopping experience and responsive customer support.

    Lumens | PotatoMeter Rating

    Online Shopping Experience Score 95%
    Durability and Quality Score 93%
    Shipping and Lead Time Score 93%
    Vibe Check Score 90%
    Customer Focus Score 94%
    Overall PotatoMeter Rating 93%
    Read Our Lumens Brand Review

    Lumens | Pros & Cons

    Pros

    • Quality craftsmanship and contemporary design
    • Diverse range of styles
    • Customer-focused with responsive support
    • Free ground shipping on large items
    • Multiple delivery options including white glove service
    • Free fabric swatches

    Cons

    • Lead times can vary for made-to-order items
    • Return shipping costs are deducted from refunds
    • Restocking fee may apply to returns over $5,000
    • Assembly may be required for some sofas
    • Limited transparency regarding manufacturer warranty details

    Lumens, a leading name in home furnishings, offers a stylish selection of sofas that seamlessly blend quality craftsmanship with contemporary design. With a wide range of options to suit diverse tastes and budgets, Lumens caters to those who appreciate both aesthetics and functionality. Their dedication to customer satisfaction shines through their free ground shipping on larger items, multiple delivery options, and free fabric swatches to ensure you find your perfect match.

    However, as with any brand, there are a few considerations to keep in mind. Lead times can vary, especially for made-to-order pieces, and the return process, while straightforward, involves return shipping costs and potential restocking fees. Additionally, some assembly might be required, depending on the sofa and delivery option chosen. While they facilitate manufacturer warranties, a lack of clear details about coverage and duration could be a point of improvement.

    Overall, Lumens offers a compelling blend of style, quality, and customer-centric service, making them a strong contender for your next sofa purchase.

    Shop Lumens Now

    And the winner is...

    With a focus on quality craftsmanship, diverse styles, and excellent customer service, Lumens takes the crown in this showdown. The brand's dedication to durability and design, alongside its customer-centric approach, makes it a standout choice for those seeking a perfect blend of style and substance.

    A smiling man with short brown hair and a beard stands on a beach during sunset. He is wearing a black short-sleeved shirt with small white dots. The ocean and sandy shore are in the background, creating a warm and relaxed atmosphere.
    Alex Back
    Couch.com CEO & Founder
    Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
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