Sabai: Ultimate Brand Review And Rating

The website of Sabai is sleek and user-friendly. It feels like navigating through a well-designed digital showroom. As pioneers in the sustainable furniture space, their expertise is evident. The information is clearly presented, and they keenly understand what customers are looking for. However, a few minor aspects could be improved to perfect the shopping experience.

Sabai’s Ease of Navigation 

• The website’s user-friendly design makes it easy to find what you’re looking for with minimal clicks. The menu is straightforward, and categories are well-defined, ensuring a smooth browsing experience.
• There are well-defined categories. On top of the website, the navigation bar clear shows Shop, Sustainability, and Swatches. Scroll down the page to see a section for the brand’s bestsellers, then a section allowing you to explore their different seating collections.
• There are also practical filter choices to simplify the browsing experience, making it easy to narrow down options based on specific needs or preferences.
• Each product page on Sabai’s website is detailed and informative. It provides all the necessary information about the product, including dimensions, materials, and care instructions.
• The site is optimized for various devices, ensuring a consistent experience whether you’re shopping on a desktop, tablet, or smartphone.
• If there’s one quick critique I would make, sometimes white fonts are challenging to see. I missed the About Section and the Search function on the upper left portion of the page. With the page size on my screen, the white font ended up on the white portion of the banner image.

Sabai’s Information Available “At-A-Glance” 

• Product names, prices, available colors, and key features are listed, aiding quick comparisons and helping customers make informed choices swiftly.
• Sustainability credentials are prominently displayed, resonating with eco-conscious shoppers and underscoring the brand’s commitment to environmental responsibility.
• Availability status, like “X Product Is Made To Order. Ships Within…,” is immediately apparent, providing clarity on delivery expectations and aiding in purchase planning.
• Essential dimensions and assembly instructions of Sabai couches are easy to find, streamlining the selection process and ensuring customers understand the product’s fit and maintenance requirements.
• One of the standout features of Sabai’s website is the detailed information about their sustainability practices. This transparency is refreshing and aligns with their brand values.
• Sabai’s website also features a blog, an additional resource that can be helpful for customers who want to learn more about the brand and its products.

Sabai’s Product Images

• Sabai’s website showcases clear, detailed images, allowing a closer look at textures and colors, which is crucial for online furniture shopping where tactile evaluation is not possible.
• Products are displayed from various angles, providing a well-rounded view that helps customers understand the product’s design and scale more effectively.
• Sabai sofas are pictured in realistic room settings, aiding visualization and helping customers imagine how the pieces would look in their own spaces.
• Zoomable images offer insight into fabric quality and craftsmanship, which is crucial for assessing texture, color, and detail accuracy. If I may add one thing to this Sabai review, it might be a personal preference, but aside from the zoom feature, it would also be good if the whole image of the sofa could be enlarged.
• Available color options are well-represented, aiding aesthetic decisions and ensuring customers can choose hues that best match their decor. It’s always a nice touch when the images change to the color or type of fabric you pick.

Sabai’s Quality of Product Information

• Sabai comprehensively describes their sofas, covering features, materials, dimensions, and construction. This detailed information helps potential buyers understand the product’s quality and design.
• The website includes technical specifications such as measurements of the sofa’s width, depth, height, seat depth, and arm height. This helps buyers assess whether the couch fits their space and meets their size requirements.
• I love how detailed Sabai goes about the information on fabric sourcing and sustainability practices. Such transparency about the product’s environmental impact helps the brand align with customer values and vice versa.
• I had to do some digging to find the rub counts of the fabrics they use on Sabai couches. Their recycled velvet has a double-rub count of 30,000. Meanwhile, their upcycled poly and hemp have rub counts of 75,000 and 12,000, respectively.
• Insights into frame materials and assembly underscore quality, highlighting the durability and craftsmanship that goes into each piece.
• Sabai includes a section for customer reviews on their product pages. This gives potential buyers an idea of the product’s quality, comfort, and durability.

Sabai’s Extra Bells & Whistles

• According to the company, your Sabai couch is designed to reduce furniture waste. In line with this, customers are encouraged to repair or replace parts instead of discarding or buying a new piece of furniture.
• I also commend the brand for having a unique buyback program called Sabai Revive. This allows customers to trade in old Sabai furniture.
• Customer stories and reviews are highlighted, fostering a sense of community and trust, essential for building brand loyalty and encouraging engagement.

Lead times vary between 1 to 8 weeks.

Sabai’s Made to Order Products:

• All Sabai couches are made to order. So, depending on the product, items may ship within 2 to 4 weeks or 3 to 5 weeks. The timeline is clearly visible before you add an item to your cart. These lead times are more than reasonable in the current landscape of custom made couch production.

Sabai’s Shipping Time:

• Shipping times are transparently communicated, aligning customer expectations with the brand’s meticulous crafting process. Sabai ensures customers are well-informed about estimated delivery timelines, fostering trust and transparency throughout the purchasing journey.

This Sabai review aims to give customers the information they need to find the best Sabai couch for their home. I take customer satisfaction very seriously. So, how does Sabai stack up to the competition when it comes to customer-friendly resources and offerings? Let me outline things that really matter before you click that buy button.

Sabai’s Warranty:

• Sabai offers a 1-year warranty on their sofas. This warranty covers broken parts upon arrival, manufacturing defects, or not appearing as advertised.
• The couch warranty does not cover any markings or damages inflicted after delivery.
• Sabai’s products are tested for durability with the components that they are sold with. Using components other than those that come with your Sabai couch will void the warranty.
• If you suspect any transit damage, you must contact the company within 7 days of full delivery so they can coordinate with their delivery partners.

Sabai’s Return Options:

• If you’re unhappy with your Sabai sofa, you can return the full pieces of seating, meaning not just the cushions or legs, within 30 days of delivery.
• All returns must be in original condition, without damages or damages inflicted after unboxing.
• Returns should be free of damage, dirt, hair, or pet dander.
• Note that Sabai only accepts returns and buybacks from the continental United States. They can’t accept returns from Alaska, Hawaii, or Canada.
• Shipping fees are not refundable. Return refunds are processed once the order has been delivered to the new location and inspected for its quality, which may take 3 to 10 business days. The amount is credited to your account after 5 to 7 days.
• Sabai sells returned items at a discounted price through their Open Box Return Program. This way they can ensure that furniture pieces don’t just end up in landfills.

Sabai’s Delivery Options & Costs:

• As mentioned earlier, lead times range between 1 and 8 weeks. Upon shipment, delivery takes 1 to 3 days for East Coast locations, 2 to 4 days for Central US, 4 to 5 days for West Coast locations. Orders going to Alaska and Hawaii take 3 to 7 days. Customers in Canada may need to wait 5 to 8 days for their deliveries.
• Most Sabai sofa deliveries are done via FedEx. Eligible West Coast orders use more sustainable options like GLS, which takes 4 to 10 days.
• The shipping cost when you order a Sabai sofa depends on the item. For example, an Essential Ottoman will set you back $30 within the continental US, $155 in Alaska and Hawaii, and $70 in Canada. The most expensive shipping cost, according to the Sabai FAQs, is for their 7-seat sectional. Shipping it within the US costs $250, $430 in Canada, and $1,030 for Alaska and Hawaii.
• Shipping fees for their slipcovers range between $10 and $15.
• I commend Sabai for having a dedicated page for Box Information. In case you’re wondering how many boxes you should expect, their contents, and their dimensions, you all have the details on the page.

Sabai’s Financing Options:

• Currently, Sabai does not offer any specific financing options for their sofas. However, their sofas are competitively priced, making them an affordable choice for many customers.

Is Assembly Required?

• Yes, assembly is required for Sabai sofas. While you can do it independently, Sabai recommends having someone help you, especially for larger sofas like their Sabai sectionals.
• Sabai provides virtual instructions for assembling their products in their FAQs section. Some pieces require a mini ratchet, and some do not require any tools.
• At the moment, Sabai does not offer white glove assembly services.

Sabai’s Customization Options:

• When buying a Sabai sofa, you can choose to use recycled velvet or upcycled poly. You can also choose from a variety of colors for the upholstery.
• Likewise, you can customize the leg of your sofa.
• For the cushions, it seems there’s no option to choose the firmness of your cushion. You can only pick a configuration, whether bench or individual cushions.

Does Sabai Offer Free Fabric Swatches?

• Yes, you can order free fabric swatches from Sabai. This allows customers to feel the fabric and see the color in person before purchasing. You can select up to 6 samples.
• The fabric swatches range from recycled velvet, upcycled poly, and hemp.
• Shipping fees apply if you order fabric swatches and you live in Canada.
• Sabai states on their website that they aim to add a return process for their fabric swatches. I like this idea as it can help reduce waste and keep the materials in use.

Durability is a significant factor when purchasing a couch, especially when ordering online. Sabai states, “With Sabai, feel confident that your furniture doesn’t sacrifice your values. No greenwashing, no chemicals, no sacrificing your values. Luxury furniture for less – without the stress.” So, do Sabai couches hold up over time as they claim?

Sabai’s Quality of Materials:

• Sabai is confident about the durability of their sofas. For example, their Essential Collection has passed all ANSI/BIFMA X5.4 Section 15 Lounge and Public Seating standards. Such certification involves comprehensive testing. This means their products are suitable for indoor and commercial use.
• I have been mentioning upcycled poly and recycled velvet in this Sabai review. These are the materials they use for the upholstery of their sofas. These durable and stain-resistant fabrics make it suitable for homes with kids and pets.
• For the unfamiliar, their recycled velvet is made from 100% recycled bottles. For example, if you buy their Essential Sofa, you’ll sit on fabric crafted from 400 bottles! That’s a lotta Aquafina! Meanwhile, the upcycled poly is made from 100% upcycled Olefin, an eco-friendly material that does not require water or land for production.
• The frame of the sofa is made from Sustainable Forestry Initiative (SFI)-certified wood (pine and birch).
• The cushions are filled with CertiPUR-US-certified high-resiliency foam. Meanwhile, their back pillows are stuffed with recycled polyester fiber. In terms of firmness, The Essential Collection has a firmness of 7 on the brand’s scale of 1 to 10 with 10 being very firm. The Elevate Collection also has a firmness of 7, while the Evergreen Collection is the softest at 5.
• The couch legs are either wood, from domestically sourced maple, or metal, made of non-toxic machined solid aluminum. Not too shabby!

Sabai’s Cleanability:

• The upcycled poly fabric used by Sabai is inherently stain-resistant and can be cleaned with household cleaning products.
• Sabai offers a variety of colors for their sofas, including darker shades that can hide stains and spills better.
• The cushion covers are washable, which makes cleaning much more manageable.

Sabai’s Quality of Construction & Manufacturing Origin:

• Sabai designs and manufactures their furniture pieces in the USA. They’re proud to have ethically run factories in North Carolina, South Carolina, Tennessee, and Michigan.
• They sourced most of their materials within the USA, including the Greenguard Gold certified upcycled poly. Their recycled velvet fabrics are made in China, where most of the recycling occurs.
• Sabai no longer uses water-based glue in their manufacturing process. Instead, they use mechanical fasteners. This allows them to avoid further chemicals when making their furniture. This is quite rare and quite special, for context. This move also allows their furniture to be easily recycled or re-upholstered.
• The brand’s craftsmanship is evident in precise stitching, consistent finishes, and thoughtful design details, which collectively signal high-quality construction and attention to detail.
• Sabai’s transparent manufacturing ethos aligns with its commitment to environmental and social responsibility, resonating with customers who value ethical production practices. This commitment is reflected in each piece of furniture, contributing to a positive brand perception and customer loyalty.

Vibing with a brand is important. Brands can also promote certain lifestyles and sustainability goals. My goal is to help you find a company and brand that you vibe with so that you’re as comfortable with your new Sabai couch as you are ON your new Sabai couch.

Sabai’s Key Differentiators & Unique Facts:

• Sabai is a women-led company that was founded with the mission to make eco-friendly furniture more accessible.
• The brand stands out for its commitment to sustainability, affordability, and modern design.
• Sabai offers a unique buyback program called Sabai Revive, which promotes a circular economy. “Being able to address the end of lifecycle for our pieces, and to be able to roll out nationwide from the start, was a dream we’ve had from day one and it’s really wonderful to see it in action. To us, it’s more about fulfilling our promise of true sustainability with customers and really challenging the industry to address their part in America’s waste problem,” says Sabai Design CEO Phantila Phataraprasit.

Sabai’s Sustainability:

Sabai sets a benchmark in environmental responsibility, leveraging recycled and natural resources to curtail its ecological impact significantly. For Sabai, sustainability is not a buzzword, but their blueprint.

• The brand uses upcycled, recycled, natural, and non-toxic materials. Most of these materials are certified to meet eco-friendly standards.
• Sabai sofas are shipped in corrugated materials that are 100% recycled.
• The materials for their furniture line are chosen to minimize off-gassing in your home. Off-gassing is whenever you smell that new sofa or other items at home. Some fumes, such as chemicals or adhesives, are more toxic and can harm you. But this is not the case for your Sabai sofas, according to the brand.
• Transparency in material sourcing and production processes provides customers with peace of mind regarding their ecological footprint, making Sabai a trusted name for those who prioritize environmental considerations in their purchasing decisions.
• The brand’s take-back program for used furniture pieces emphasizes its dedication to a circular economy, aiming to extend the life cycle of its products and minimize waste. This initiative reflects a deep-seated commitment to environmental stewardship and sustainable consumption.

Sabai’s Overall Brand Presentation:

• Sabai’s marketing and brand communication effectively convey its core values of sustainability, quality, and customer focus. The brand’s aesthetic is modern yet timeless, appealing to a broad audience seeking style and substance in their furniture choices. Through its messaging and product presentation, Sabai establishes a strong brand identity that resonates with consumers looking for furniture that aligns with their values.