Industry Insights

Click, Cart, Couch: Igniting the Surge of E-Commerce

The experts at Couch.com explore how consumers love affair with the couch has fueled the unstoppable boom of e-commerce. Join the frenzy and snag the deets!
A young woman sitting in a dark red room on her couch shopping online on her laptop

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    The experts at Couch.com explore how consumers’ love affair with the couch has fueled the unstoppable boom of e-commerce. Join the frenzy and snag the deets!

    Let’s dive deeper into the exciting world of online furniture shopping. It’s no secret that e-commerce has been booming, even in the furniture industry. I remember when I first started my e-commerce furniture brand, it was a Wild West of sorts. Now, it’s a whole different ballgame. Online furniture sales have been climbing steadily, and it’s not hard to see why. The convenience of shopping online from your PJs, comparing prices with a few clicks, and having that dream sofa delivered right to your doorstep is undeniably appealing. Many online retailers now offer customization options to help you create your dream couch, allowing you to choose configurations, fabrics, and additional services like delivery and customer support.

    Online vs. In-Store: The Great Couch Shopping Debate

    The age-old question: Is it cheaper to buy furniture online or in-store? Well, the answer isn’t always black and white. Visiting brick-and-mortar retailers, including well-known furniture companies, provides insights into the shopping experience for couches, allowing you to assess product variety, customer service, and fulfillment processes. Both avenues have their perks.

    Where to Buy A Couch: Online Couch Shopping vs. In-Store

    When it comes to the battle between online and in-store furniture shopping, shopping online offers the advantage of easily comparing prices and examining detailed product photography and descriptions to ensure quality and durability. Cost is a major factor. We’ll settle the score and weigh the options:

    Online Furniture Shopping

    • Great prices, no pants: Get the same beautiful furniture without the hassle of leaving your couch. Online stores offer competitive prices and the convenience of shopping from home.

    • Be the smart shopper: With just a few clicks, you can compare prices across multiple online stores and snatch up the best deal for that dreamy couch.

    • Variety: Access a wider selection of styles, colors, and brands than most brick-and-mortar stores can offer. Many online retailers also offer modular sofas, which are customizable and adaptable to fit smaller spaces.

    • Price Comparisons: Easily compare prices across different online furniture stores to snag the best furniture deals. You can also find a variety of upholstery fabrics, known for their durability and ease of maintenance, especially for homes with kids and pets.

    • No Pressure: Browse at your own pace without any salesperson hovering over you.

    In-store Furniture Shopping

    • Feel it, wheel and deal it: Immerse yourself in the real-life couch shopping experience. Touch, sit, and test the furniture, especially the seat cushions, before buying, ensuring the perfect fit for that corner couch.

    • Expert Advice: Get personalized assistance from knowledgeable sales staff.

    • Flex those bargaining skills: Leave no stone unturned when it comes to negotiating a better price or extra perks with the store staff. No need for the constant googling of ‘sofas near me’.

    • Instant gratification station: No waiting around for delivery. Grab your new furniture and make your home even more fabulous right away.

    When it comes to buying furniture, you have two options: the online expedition or the in-store exploration. Think beyond the price tag and contemplate convenience, time, and the thrilling experience that awaits.

    online couch shopping

    How Many People Buy Furniture Online?

    Buying furniture online is becoming one of those most popular ways to shop! So, ever wondered how many folks actually do it? Well, the numbers may differ, but here’s the lowdown:

    • Online furniture market: This has been on a roll, steadily growing its fan base year after year. Studies reveal that an impressive chunk of consumers has now embraced the trend of shopping for that leather sofa set online. A variety of furniture brands are available online, each offering unique characteristics such as customization options, quality materials, and flexible return policies.

    • Convenience, pocket-friendly prices & hassle-free delivery: Why the sudden shift? Well, let’s give credit where it’s due, it’s hard to argue with the convenience and freedom of online shopping. Go ahead search those Black Friday furniture deals. Can sofa shopping get any better than this?

    • Region dependent: Now, hold your horses! Before you jump on the bandwagon, keep in mind that the online furniture frenzy may vary depending on the region you’re in. Access to the internet and the availability of couch movers may not be the same everywhere.

    Therefore, it may be challenging to pinpoint an exact number, it’s safe to say that a substantial and growing number of individuals are embracing the convenience of buying furniture online.

    What Percent of Furniture Sales are Online?

    Our experts delve into the virtual realm and uncover the percentage of furniture sales happening online:

    • Growing steadily: Online furniture sales have been on a remarkable rise. The digital realm has become a bustling marketplace for couches, sectionals for living room, and everything in between.

    • The magic number: While the precise percentage may vary, industry reports suggest that approximately 15-20% of furniture sales now occur online. That’s a significant chunk!

    • Upward trend: As technology continues to shape our world, it’s safe to assume that this percentage will only continue to climb, giving traditional brick-and-mortar stores a run for their money.

    Additionally, many online retailers now offer white glove delivery services. This premium option includes not only transportation but also the assembly of the furniture in the desired location, providing a hassle-free experience for consumers seeking convenience and thorough service.

    Where to Buy Cheap Furniture Online?

    One of the major advantages of online shopping is the ability to find great deals. There are many online furniture stores that offer competitive prices and frequent sales. Some popular options include:

    • 7th Avenue: Offers a curated selection of stylish and affordable furniture for every room.

    • Albany Park: Specializes in comfortable and customizable sofas with a focus on quality materials.

    • Ashley Furniture: A well-known brand offering a wide variety of furniture styles and price points.

    • Benchmade Modern: Creates custom-made sofas with a focus on modern design and high-quality craftsmanship.

    • Edloe Finch: Provides a curated collection of furniture and home decor with a focus on timeless design.

    • Grandin Road: Offers a unique selection of furniture and home accents with a touch of elegance and sophistication.

    • Medley: Focuses on sustainable and eco-friendly furniture made with natural materials.

    • The Dump: A luxury furniture retailer offering a wide variety of furniture at affordable prices.

    Remember to compare prices across different stores and look out for special promotions or coupon codes to get the best deal on your new sofa. And remember, this is just the tip of the iceberg - there are countless other fantastic online furniture retailers and marketplaces out there waiting to be discovered!

    sofa shopping online

    The Hybrid Shopping Experience: The Best of Both Worlds

    I’ve always been a fan of doing my research online and then heading to a store to seal the deal. It’s the best of both worlds! You get to leverage the vastness and convenience of the internet while still getting that hands-on experience before making a big purchase.

    Classic sofas are a great example of this hybrid shopping experience. You can explore a variety of traditional styles online and then visit a store to test them in person, ensuring you find the perfect fit for your taste and comfort.

    Think of it like this: online shopping is your digital showroom, a place to explore countless styles, brands, and price points from the comfort of your home. You can read reviews, watch product videos, and even use virtual room planners to visualize how a particular sofa might look in your living room. It’s the perfect way to narrow down your choices and create a shortlist of potential winners.

    But then comes the exciting part: the in-store visit. This is where you get to truly connect with the sofa. You can sit on it, feel the sofa fabric, test the cushions, and experience its comfort firsthand. You can also see how the color and style look in real life, under different lighting conditions. It’s also a great opportunity to ask questions and get expert advice from the store staff.

    This hybrid approach is gaining popularity because it combines the benefits of both online and in-store shopping. You get the convenience and variety of online browsing with the reassurance and tangible experience of in-store shopping. It’s a win-win situation!

    Here are some additional tips for making the most of the hybrid shopping experience:

    • Take notes and photos while browsing online: This will help you remember the details of the sofas you liked and easily compare them when you’re in the store.

    • Call the store ahead of time: Make sure they have the specific sofas you’re interested in on display.

    • Bring measurements and photos of your space: This will help you visualize how the sofa will fit in your home and make sure you choose the right size and style.

    • Don’t be afraid to ask questions: The store staff is there to help you. Ask about the materials, construction, and warranty information.

    • Take your time: Don’t feel pressured to make a decision on the spot. Take your time to consider all your options and make sure you’re completely happy with your choice.

    By combining the best of both worlds, you can confidently find the perfect sofa that meets your needs, style, and budget.

    The Future is Now: Technology Revolutionizes Couch Shopping

    Forget the days of squinting at photos and crossing your fingers that the sofa will look as good in person as it does on your screen. Technology is stepping in to bridge the gap between the digital and physical worlds of furniture shopping, and it’s nothing short of revolutionary. We’re talking about a future where you can not only see, but practically experience, your dream sofa before it even arrives at your doorstep. This isn’t just hype - it’s happening right now.

    With advanced visualization tools, you can explore features like deep seats, which contribute significantly to the comfort and luxurious feel of a sofa.

    Conquering the Challenges: Tech to the Rescue

    Let’s be real, online couch shopping has its hurdles. It’s hard to gauge the true size and scale of a piece from a photo, and colors can look different depending on your screen settings. But don’t worry, technology is here to save the day!

    • 360° Views: These interactive views let you spin and zoom, giving you a comprehensive look at the sofa from every angle. It’s like having the sofa right there in your living room, minus the heavy lifting.

    • Augmented Reality (AR): This mind-blowing tech lets you virtually “place” a sofa in your actual space using your smartphone or tablet. See how it fits, how it looks with your existing décor, and if it’s truly the one. You can also visualize different couch styles to find the perfect match for your home.

    • Online Design Tools: Many online retailers now offer design tools that let you create entire room layouts, complete with your chosen sofa. Play around with different arrangements and color schemes until you achieve that perfect look.

    • Virtual Showroom Tours: Take a virtual stroll through beautifully designed showrooms, get inspired, and see how different pieces come together to create a cohesive look. It’s like having a personal interior design consultation from the comfort of your couch.

    • Direct Access to Experts: Some online retailers offer video calls with manufacturers or their design teams. Get your burning questions answered, discuss customization options, or even get personalized design advice – all without leaving your home.

    Empowering the Online Shopper

    These technological advancements aren’t just fancy bells and whistles – they are empowering you, the consumer. They’re giving you the confidence to make informed decisions, reducing the risk of buyer’s remorse, and making the whole online furniture shopping experience more enjoyable and less stressful.

    Technology also allows you to explore various sofa styles, helping you make informed decisions about which design best suits your space and aesthetic preferences.

    No more second-guessing whether that sectional will fit in your cozy living room or if that armchair will clash with your color scheme. Technology is putting the power back in your hands, allowing you to shop with confidence and create a home you truly love.

    Don't be afraid to embrace the future of furniture shopping. Explore the possibilities of 360 views, play around with AR, and let your creativity flow with online design tools. Your dream sofa is just a few clicks away, and with the help of technology, you can be sure it’s the perfect fit for your home and your lifestyle.

    Sofa-Surfing into the Future: The Final Word

    The world of furniture shopping is evolving, and the digital realm is where it’s at. Whether you’re a seasoned online shopper or just dipping your toes in the virtual waters, there’s no denying the convenience, variety, and sheer excitement of finding your dream sofa online.

    Sleeper sofas are a versatile furniture solution that effectively maximizes space, particularly in smaller living areas. They serve both as a comfortable couch for lounging and a convenient bed for overnight guests, making them an ideal choice for those with limited square footage.

    Remember, the key is to embrace the hybrid approach, leverage those awesome tech tools, and don’t be afraid to have a little fun with it! After all, shopping for a new sofa should be an enjoyable experience, not a stressful one.

    Go ahead, explore those online furniture stores, visualize your dream living room, and get ready to click, cart, and couch your way to a happier, more stylish home. And if you need any help, don’t forget the Couch.com crew is always here ready to answer your questions.

    sofa shopping online

    Official Transcript of Buy a Couch Online or In Store

    Intro
    0:00
    Alex: Hey couch cohorts, it's Alex with Couch.com, and today we're going to talk about the online furniture space. E-commerce in the furniture industry has grown significantly over the past 10 to 15 years, and I should know—I started an e-commerce brand back when it was just a fledgling part of the furniture industry. Now, e-commerce occupies about 15 to 20% of all commerce, and most shopping is done online, even if the final purchase happens in-store. So, let's break it down a bit.

    What Percentage of Furniture Sales Are Done Online vs. In-Store?
    0:29
    Alex: This is a great question. As of 2023, about 20% of furniture sales are done online, while the remaining 80% occur in-store. For the amount of business conducted online today, that's actually a relatively small percentage of the overall industry. Most people still prefer buying furniture in a store where they can try it out or see it in person.

    At Couch.com, we're really trying to respect the fact that many people still need to go to stores. Some people like to shop online, do their research, and then visit a store, or vice versa. Everybody's different. So, even though most commerce in this industry happens at the in-store level, the online space is incredibly important for discovery, research, and, to some extent, for the purchases themselves.

    Whether you're considering buying something online or in-store, my overall point is that you don't have to choose one or the other. You can shop online at one store and then check out a different store in person. It's all about you, as the customer, feeling more comfortable and confident when making your furniture purchase.

    [Music]
    1:58

    A smiling man with short brown hair and a beard stands on a beach during sunset. He is wearing a black short-sleeved shirt with small white dots. The ocean and sandy shore are in the background, creating a warm and relaxed atmosphere.
    Alex Back
    Couch.com CEO & Founder
    Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
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