Who wins the battle of warranty, fabric selection, and return policy - CB2 or Article?
Alex Back | Couch.com CEO & Founder
Struggling to choose between CB2 and Article for your next couch purchase? This article will break down the key differences to help you make the best decision.
Side By Side
Features
CB2
Article
Made to Order Lead Times
8 weeks
N/A
Free Shipping Option
White Glove Delivery Option
$279-$399
$199
Return Option
Warranty Included
Financing Option
CB2 Credit Card
Affirm
Assembly Required
Large Fabric Selection
Free Swatches Available
Manufacturing Origin
Import
Asia
Avg. 3-Seat Couch Price
$$$
$$
In a head-to-head comparison, CB2 and Article showcase varying strengths. CB2's emphasis on design and high-quality materials, noted by its customization capabilities and large fabric selection, is tempered by the absence of a warranty and strict return policies. Conversely, Article shines with budget-friendly prices, quick lead times, and a generous return policy. However, limitations in fabric selection, warranty duration, and manufacturing origin in Asia are factors to consider. While CB2 targets design-focused consumers seeking customization, Article caters to those valuing affordability and efficiency.
BRAND #1: CB2
CB2, the younger sibling of Crate & Barrel, is a modern furniture brand that pushes the boundaries of design with its innovative and eye-catching pieces. They collaborate with top designers to create a unique aesthetic that blends contemporary style with a touch of eclecticism. CB2 is known for its emphasis on high-quality materials and craftsmanship, although their pricing tends to be on the higher end. While they have set ambitious sustainability goals, the lack of a warranty and strict return policy may be areas for improvement.
CB2 | Brand Summary
CB2 offers glamorous, stunning couch options, but their nonexistent warranty, concerning return policies, and expensive delivery charges are issues that are impossible to ignore. I love so much about the presentation, the brand, and the selection, but there’s room for serious improvement in the customer focus department.
Strict return policy for custom orders (non-returnable)
Expensive delivery charges
Requires 50% non-refundable deposit on custom orders
Limited transparency regarding materials and construction details
CB2 certainly knows how to make a statement with their glamorous and stylish sofas, featuring an impressive selection of high-quality fabrics and a handy online sectional builder for those who crave a truly custom piece.
Their white-glove delivery option adds a touch of luxury to the experience, while the availability of free swatches helps you confidently choose the perfect fabric.
However, CB2's allure might lose some of its luster when you delve deeper into their policies. The lack of a warranty on their couches is a notable concern, especially considering their price point. Additionally, their return policy is quite strict, especially for custom orders, which are non-returnable and require a hefty deposit.
Ultimately, CB2 could be a dream come true for design enthusiasts seeking a statement piece, as long as you're confident in your choices and willing to forgo the safety net of a warranty.
Article is a Canadian company that was founded in 2013. They proudly state that their brand values are, "Customer obsession, do it differently, ownership mindset, win together." They helped pioneer the online couch market and they're still a major player in the sofa space. Plus, being Canadian, they ship to Canada!
Article | Brand Summary
Article’s clean and uncluttered website makes couch shopping a joy. Their chic couch selection and delivery timeline gives them an edge over the competition. Lack of customization options and a shorter warranty period were the main knocks against them. A few 1 star reviews aren't a major concern, though it does indicate that occasionally an unlucky person might get a lemon.
Article is really punching above their weight class when it comes to offering stylish sofas at budget friendly prices. Even better, their sofas are generally all constructed using solid wood frames. That’s great at this price point. Article also has exceptionally fast lead times for their couches, aiming to deliver to your home within 2 weeks. On top of that, they have a tremendous and generous return policy. One bonus is that Article also ships to Canada. We think Article offers excellent value for their quality. But don’t just take our word for it. The article has a stellar 4.5-star rating on TrustPilot. Nice!
That being said, Article’s fast lead times and budget couches are made possible thanks to manufacturing their sofas in Asia. This also means that Article has a limited fabric selection and does not have made-to-order couches. Despite their exceptional return policy, Article only has a 1-year warranty on their couches, which isn’t ideal at this price point. Article also cuts costs by not having any brick-and-mortar locations or showrooms. But none of these downsides are enough for us to steer you away from Article’s excellent selection of sofas.
In the showdown between CB2 and Article, the scales tip in favor of Article as the ultimate winner. With budget-friendly prices, quick lead times, solid wood frames, and a generous return policy, Article secures the top spot for those prioritizing value and efficiency in their couch purchase.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
