Couch Comparisons

Outer vs Neighbor: Who Has Better Couches?

Ever wondered who crafts the dreamiest couches - Outer or Neighbor? Join us in exploring their features to uncover the ideal seating solution for your relaxation needs.
Alex Back | Couch.com CEO & Founder
Outer vs Neighbor

We independently select everything we recommend. When you buy through our links, we may earn a commission.

    Curious to discover which brand, Outer or Neighbor, brings the best couch-game to your home? Buckle up for a comparison ride through their designs, quality, and service offerings to aid you in making that perfect sofa selection.

    Side By Side

    Features
    Outer
    Neighbor
    Made to Order Lead Times 8-10 weeks 2-12 weeks
    Free Shipping Option
    White Glove Delivery Option $275-$475 $0-$195+
    Return Option
    Warranty Included
    Financing Option Affirm Affirm
    Assembly Required
    Large Fabric Selection
    Free Swatches Available
    Manufacturing Origin China Vietnam
    Avg. 3-Seat Couch Price $$$$ $$$$

    Style, durability, sustainability, and value are key elements in the Outer versus Neighbor couch showdown. Outer dazzles with innovative designs, durable materials, and a strong sustainability ethos, attracting customers seeking long-lasting, eco-friendly options. On the other hand, Neighbor boasts high-quality, eco-friendly materials, a generous warranty, and a focus on customer satisfaction, making it a compelling choice for those prioritizing top-notch quality and service. While Outer leans towards premium pricing, Neighbor offers a mid-range option, catering to different budget needs and style preferences, leaving the final choice down to individual preferences.


    BRAND #1: Outer

    A geometric logo with blue intersecting lines forming an abstract pattern is centered above the word "outer" in bold blue lowercase letters, all set against a white background.

    Outer is a California-based brand that's revolutionizing the outdoor furniture industry with its innovative designs and commitment to sustainability. Founded by former Casper executive Jiake Liu, Outer is known for its unique Neighborhood Showroom program, which allows customers to experience their furniture in real-life settings. Their commitment to using recycled materials and responsible sourcing practices sets them apart from competitors. Outer's sofas are not just furniture; they're a statement of style, sustainability, and community engagement.

    Outer | Brand Summary

    Exploring the world of Outer's outdoor furniture, I'm struck by the brand's unwavering dedication to creating pieces as durable as they are stylish. Integrating innovative features like the OuterShell cover system exemplifies their commitment to product longevity and user convenience. Amazingly, Outer manages to blend form with function seamlessly, offering a range that appeals to the discerning customer looking for that perfect mix of aesthetic appeal and practicality. Their focus on sustainability further enhances their brand appeal, positioning Outer as a leader in the outdoor furniture market, deeply attuned to the desires and concerns of today's consumers.

    Outer | PotatoMeter Rating:

    Online Shopping Experience Score 96%
    Durability and Quality Score 95%
    Shipping and Lead Time Score 94%
    Vibe Check Score 96%
    Customer Focus Score 95%
    Overall PotatoMeter Rating 95%
    Read Our Outer Brand Review

    Outer | Pros & Cons

    Pros

    • Innovative designs with integrated OuterShell cover system
    • High-quality, durable materials (OuterWeave™, Grade A teak, powder-coated aluminum)
    • Exceptional 10-year warranty on teak and aluminum frames
    • 365-day return policy
    • Free shipping for specific items ordered with larger purchases
    • Commitment to sustainability and eco-friendly practices

    Cons

    • Relatively expensive
    • 20% restocking fee for returns (plus return shipping cost)
    • Limited customization options beyond fabric and configuration
    • Some negative customer reviews regarding customer service and delivery
    • No expedited shipping option

    Outer is a brand that excels in creating stylish and durable outdoor furniture, particularly their innovative sofas with the unique OuterShell cover system. However, their premium price point and limited customization options might not suit every budget or taste.

    While the generous warranties and lengthy return policy provide peace of mind, the 20% restocking fee for returns could be a deterrent. Additionally, some customers have reported issues with customer service and delivery, which could impact the overall experience.

    If you prioritize quality, durability, and sustainable practices, and are willing to invest in premium outdoor furniture, Outer is a compelling option. But if you're looking for a more budget-friendly choice with extensive customization options, you might want to explore other brands.

    Shop Outer Now

    BRAND #2: Neighbor

    Stylized cursive text that reads "neighbor" in black on a white background. The letters are connected in a fluid, elegant script.

    Neighbor, founded with a vision to revolutionize outdoor living, is a brand that stands out for its commitment to sustainability, quality, and community. Their focus on durable, eco-friendly materials and thoughtful design is evident in their range of outdoor sofas. With a unique Neighborhood Showroom program and dedication to customer satisfaction, Neighbor is more than just a furniture brand; it's a lifestyle choice for those who value the outdoors and seek to create inviting spaces that foster connection and relaxation.

    Neighbor | Brand Summary

    In reviewing Neighbor's outdoor furniture, one can't help but be struck by their innovative approach to design and community engagement. Their products, especially the modular options, are a testament to their commitment to versatility and quality. The choice of materials, such as FSC-certified teak and Sunbrella fabric, speaks volumes about their dedication to sustainability and longevity.

    As a self proclaimed connoisseur of great furniture, I'm particularly drawn to their narrative of enriching lives through design and their transparent customer service ethos. Neighbor doesn't just sell furniture; they offer a vision of outdoor living that's both aspirational and attainable, underpinned by a strong sense of integrity and joy. I’m a believer in their mantra to turn the outdoors into your living room. Sounds pretty great, doesn't it?

    Neighbor | PotatoMeter Rating

    Online Shopping Experience Score 93%
    Durability and Quality Score 96%
    Shipping and Lead Time Score 91%
    Vibe Check Score 94%
    Customer Focus Score 95%
    Overall PotatoMeter Rating 94%
    Read Our Neighbor Brand Review

    Neighbor | Pros & Cons

    Pros

    • Innovative designs for outdoor living
    • High-quality, sustainable materials (FSC-certified teak wood, Sunbrella fabrics, etc)
    • Generous 5-year warranty on cushions and covers
    • 45-day return policy with free returns on damaged items
    • Free fabric swatches available
    • Complimentary standard home delivery in the contiguous U.S.

    Cons

    • Expensive price point
    • Potential 15% restocking fee for returns
    • Limited customization options
    • White glove delivery is an extra fee
    • Geographic limitations for white-glove delivery

    Neighbor's dedication to quality and sustainable practices shines through in their outdoor sofas, which are built to last using premium materials like FSC-certified teak and Sunbrella fabric. Their generous warranty and 45-day return window offer peace of mind, while free standard shipping sweetens the deal.

    The investment in a Neighbor sofa comes at a premium price, and the potential for restocking fees on returns might give some budget-conscious shoppers pause. Customization options are limited beyond fabric and configuration choices, and white-glove delivery comes at an added cost.

    Overall, Neighbor is a top choice for those who prioritize sustainable, high-quality outdoor furniture and are willing to invest in long-lasting pieces that elevate their outdoor living spaces.

    Shop Neighbor Now

    And the winner is...

    In the clash of the couch titans, Outer steals the spotlight with its unmatched innovation, sustainability focus, and top-notch quality. The brand's premium pricing is backed by exceptional features and durability, making it a clear winner for those prioritizing luxury and eco-friendly practices in their furniture choices.

    A smiling man with short brown hair and a beard stands on a beach during sunset. He is wearing a black short-sleeved shirt with small white dots. The ocean and sandy shore are in the background, creating a warm and relaxed atmosphere.
    Alex Back
    Couch.com CEO & Founder
    Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
    Expand