Couch Comparisons

Crate and Barrel vs Neighbor: Who Has Better Couches?

Seeking the perfect couch for your home: Crate and Barrel or Neighbor? Learn which brand offers the best blend of comfort and style in this exciting comparison!
Crate and Barrel vs Neighbor

We independently select everything we recommend. When you buy through our links, we may earn a commission.

Step into the ring for a couch clash of the titans! Crate and Barrel squares off against Neighbor in a showdown of style and substance. Discover which furniture giant dominates the realm of plush seating, setting the stage for your next cozy addition.

Side By Side

Features
Crate and Barrel
Neighbor
Made to Order Lead Times 4-10 weeks 2-12 weeks
Free Shipping Option
White Glove Delivery Option $279-$399 $0-$195+
Return Option
Warranty Included
Financing Option Crate and Barrel Credit Card Affirm
Assembly Required
Large Fabric Selection
Free Swatches Available
Manufacturing Origin USA + Import Vietnam
Avg. 3-Seat Couch Price $$$ $$$$

Delving into the sofa showdown between Crate and Barrel and Neighbor, there's a distinct contrast in style and sustainability. Crate and Barrel boasts a mix of modern and classic designs, catering to a variety of tastes. In comparison, Neighbor shines with its dedication to high-quality and sustainable materials, appealing to environmentally conscious buyers looking for long-lasting furniture. When it comes to durability and customer service, Neighbor's focus on quality craftsmanship and generous warranty sets it apart. In terms of value and long-term investment, Neighbor's commitment to sustainability may sway eco-conscious consumers towards this top contender in the premium furniture tier.


BRAND #1: Crate and Barrel

The image shows the Crate & Barrel logo, consisting of the words "Crate&Barrel" in bold, black font on a white background.

Crate and Barrel, founded in 1962 by George and Carole Segal, emerged from a passion for simple, beautiful, and practical housewares discovered during their European honeymoon. With over 60 years of experience, the brand has become a household name, celebrated for its modern, timeless style and high-end aesthetic. Boasting a wide range of products for the entire home and numerous physical stores across North America and internationally, Crate & Barrel has solidified its position as an aspirational brand for those seeking a touch of elegance in their living spaces.

Crate and Barrel | Brand Summary

Crate & Barrel is a brand name that everyone knows. Crate and Barrel collaborates with artists and designers worldwide to curate globally inspired designs. Everyone has a sense that they’re a high-end, somewhat luxury brand with a price point that’s not outside the realm of attainability. They have a modern, tasteful-yet-inoffensive style that works well in most modern homes.

Crate and Barrel outlet stores are elegant and chic, but does that same style translate to their online shopping experience? Lackluster customer focus and dodgy transparency detract from an otherwise beautiful selection of couches.

Crate and Barrel | PotatoMeter Rating:

Online Shopping Experience Score 91%
Durability and Quality Score 85%
Shipping and Lead Time Score 86%
Vibe Check Score 89%
Customer Focus Score 82%
Overall PotatoMeter Rating 87%
Read Our Crate and Barrel Brand Review

Crate and Barrel | Pros & Cons

Pros

  • Beautiful, high-end aesthetic
  • Modern, tasteful style
  • Wide variety of fabric options
  • Some couches made in the USA
  • White glove delivery service
  • Offers free fabric swatches for easy selection

Cons

  • Unclear Crate and Barrel warranty terms
  • Limited returns on custom orders
  • Inconsistent lead times
  • Mixed customer service Crate and Barrel reviews
  • High prices for quality level

Crate & Barrel, a household name in home furnishings, offers a stylish selection of sofas that blend modern flair with classic appeal. However, the allure of their elegant designs is tempered by some notable drawbacks.

The lack of a clear warranty policy raises concerns about long-term support. Additionally, the restrictive return policy for custom orders, coupled with inconsistent lead times, can lead to frustration for buyers seeking flexibility and timely delivery.

While these shortcomings are worth considering, Crate and Barrel also boasts several compelling advantages.

The brand's extensive fabric selection, detailed cleaning instructions, and complimentary swatches empower customers to make informed choices and maintain their sofas' pristine condition. White-glove delivery adds a touch of luxury to the purchasing experience, ensuring your new furniture arrives hassle-free. Furthermore, the availability of some USA-made collections appeals to those who prioritize domestic craftsmanship.

Overall, Crate & Barrel sofas offer a blend of style and convenience, albeit with some caveats. If you're willing to navigate the potential pitfalls and prioritize aesthetics and fabric choices, their collection might hold the perfect piece for your home.

Shop Crate and Barrel Now

BRAND #2: Neighbor

Stylized cursive text that reads "neighbor" in black on a white background. The letters are connected in a fluid, elegant script.

Neighbor, founded with a vision to revolutionize outdoor living, is a brand that stands out for its commitment to sustainability, quality, and community. Their focus on durable, eco-friendly materials and thoughtful design is evident in their range of outdoor sofas. With a unique Neighborhood Showroom program and dedication to customer satisfaction, Neighbor is more than just a furniture brand; it's a lifestyle choice for those who value the outdoors and seek to create inviting spaces that foster connection and relaxation.

Neighbor | Brand Summary

In reviewing Neighbor's outdoor furniture, one can't help but be struck by their innovative approach to design and community engagement. Their products, especially the modular options, are a testament to their commitment to versatility and quality. The choice of materials, such as FSC-certified teak and Sunbrella fabric, speaks volumes about their dedication to sustainability and longevity.

As a self proclaimed connoisseur of great furniture, I'm particularly drawn to their narrative of enriching lives through design and their transparent customer service ethos. Neighbor doesn't just sell furniture; they offer a vision of outdoor living that's both aspirational and attainable, underpinned by a strong sense of integrity and joy. I’m a believer in their mantra to turn the outdoors into your living room. Sounds pretty great, doesn't it?

Neighbor | PotatoMeter Rating

Online Shopping Experience Score 93%
Durability and Quality Score 96%
Shipping and Lead Time Score 91%
Vibe Check Score 94%
Customer Focus Score 95%
Overall PotatoMeter Rating 94%
Read Our Neighbor Brand Review

Neighbor | Pros & Cons

Pros

  • Innovative designs for outdoor living
  • High-quality, sustainable materials (FSC-certified teak wood, Sunbrella fabrics, etc)
  • Generous 5-year warranty on cushions and covers
  • 45-day return policy with free returns on damaged items
  • Free fabric swatches available
  • Complimentary standard home delivery in the contiguous U.S.

Cons

  • Expensive price point
  • Potential 15% restocking fee for returns
  • Limited customization options
  • White glove delivery is an extra fee
  • Geographic limitations for white-glove delivery

Neighbor's dedication to quality and sustainable practices shines through in their outdoor sofas, which are built to last using premium materials like FSC-certified teak and Sunbrella fabric. Their generous warranty and 45-day return window offer peace of mind, while free standard shipping sweetens the deal.

The investment in a Neighbor sofa comes at a premium price, and the potential for restocking fees on returns might give some budget-conscious shoppers pause. Customization options are limited beyond fabric and configuration choices, and white-glove delivery comes at an added cost.

Overall, Neighbor is a top choice for those who prioritize sustainable, high-quality outdoor furniture and are willing to invest in long-lasting pieces that elevate their outdoor living spaces.

Shop Neighbor Now

And the winner is...

After a thorough comparison, Neighbor emerges as the clear victor, offering a winning combination of style, durability, sustainability, and value. With a commitment to premium materials and exceptional customer service, Neighbor stands out as the top choice for buyers looking for eco-friendly, high-quality furniture that makes a stylish statement in their living spaces.

A smiling man with short brown hair and a beard stands on a beach during sunset. He is wearing a black short-sleeved shirt with small white dots. The ocean and sandy shore are in the background, creating a warm and relaxed atmosphere.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
Expand