Couch Comparisons

Crate and Barrel vs CB2: Who Has Better Couches?

Seeking the perfect sofa to transform your space? Does Crate and Barrel's classic beauty captivate you, or are you drawn to CB2's modern designs? Join us to unravel the couch conundrum!
Alex Back | Couch.com CEO & Founder
Crate and Barrel vs CB2

We independently select everything we recommend. When you buy through our links, we may earn a commission.

    Step into the chic world of home furnishings as we pit Crate and Barrel against CB2 in a showdown of sofas and style. Are you Team Crate and Barrel or rooting for CB2's modern flair? Let's uncover which brand elevates your living space with finesse.

    Side By Side

    Features
    Crate and Barrel
    CB2
    Made to Order Lead Times 4-10 weeks 8 weeks
    Free Shipping Option
    White Glove Delivery Option $279-$399 $279-$399
    Return Option
    Warranty Included
    Financing Option Crate and Barrel Credit Card CB2 Credit Card
    Assembly Required
    Large Fabric Selection
    Free Swatches Available
    Manufacturing Origin USA + Import Import
    Avg. 3-Seat Couch Price $$$ $$$

    In terms of style, Crate and Barrel exudes elegance and modern flair, attracting those seeking timeless pieces. On the other hand, CB2 shines with its fresh, stylish offerings for trendsetters. Durability-wise, Crate and Barrel emphasizes quality, appealing to those seeking long-lasting furniture. CB2, prioritizing innovative designs, targets customers valuing artistic expression and uniqueness. Sustainability-conscious buyers may lean towards Crate and Barrel's domestic manufacturing, while those in search of customization might favor CB2's sectional builder tool.


    BRAND #1: Crate and Barrel

    The image shows the Crate & Barrel logo, consisting of the words "Crate&Barrel" in bold, black font on a white background.

    Crate and Barrel, founded in 1962 by George and Carole Segal, emerged from a passion for simple, beautiful, and practical housewares discovered during their European honeymoon. With over 60 years of experience, the brand has become a household name, celebrated for its modern, timeless style and high-end aesthetic. Boasting a wide range of products for the entire home and numerous physical stores across North America and internationally, Crate & Barrel has solidified its position as an aspirational brand for those seeking a touch of elegance in their living spaces.

    Crate and Barrel | Brand Summary

    Crate & Barrel is a brand name that everyone knows. Crate and Barrel collaborates with artists and designers worldwide to curate globally inspired designs. Everyone has a sense that they’re a high-end, somewhat luxury brand with a price point that’s not outside the realm of attainability. They have a modern, tasteful-yet-inoffensive style that works well in most modern homes.

    Crate and Barrel outlet stores are elegant and chic, but does that same style translate to their online shopping experience? Lackluster customer focus and dodgy transparency detract from an otherwise beautiful selection of couches.

    Crate and Barrel | PotatoMeter Rating:

    Online Shopping Experience Score 91%
    Durability and Quality Score 85%
    Shipping and Lead Time Score 86%
    Vibe Check Score 89%
    Customer Focus Score 82%
    Overall PotatoMeter Rating 87%
    Read Our Crate and Barrel Brand Review

    Crate and Barrel | Pros & Cons

    Pros

    • Beautiful, high-end aesthetic
    • Modern, tasteful style
    • Wide variety of fabric options
    • Some couches made in the USA
    • White glove delivery service
    • Offers free fabric swatches for easy selection

    Cons

    • Unclear Crate and Barrel warranty terms
    • Limited returns on custom orders
    • Inconsistent lead times
    • Mixed customer service Crate and Barrel reviews
    • High prices for quality level

    Crate & Barrel, a household name in home furnishings, offers a stylish selection of sofas that blend modern flair with classic appeal. However, the allure of their elegant designs is tempered by some notable drawbacks.

    The lack of a clear warranty policy raises concerns about long-term support. Additionally, the restrictive return policy for custom orders, coupled with inconsistent lead times, can lead to frustration for buyers seeking flexibility and timely delivery.

    While these shortcomings are worth considering, Crate and Barrel also boasts several compelling advantages.

    The brand's extensive fabric selection, detailed cleaning instructions, and complimentary swatches empower customers to make informed choices and maintain their sofas' pristine condition. White-glove delivery adds a touch of luxury to the purchasing experience, ensuring your new furniture arrives hassle-free. Furthermore, the availability of some USA-made collections appeals to those who prioritize domestic craftsmanship.

    Overall, Crate & Barrel sofas offer a blend of style and convenience, albeit with some caveats. If you're willing to navigate the potential pitfalls and prioritize aesthetics and fabric choices, their collection might hold the perfect piece for your home.

    Shop Crate and Barrel Now

    BRAND #2: CB2

    The image features the logo for CB2, with large, bold black letters "CB2" centered inside a rectangular red border on a white background.

    CB2, the younger sibling of Crate & Barrel, is a modern furniture brand that pushes the boundaries of design with its innovative and eye-catching pieces. They collaborate with top designers to create a unique aesthetic that blends contemporary style with a touch of eclecticism. CB2 is known for its emphasis on high-quality materials and craftsmanship, although their pricing tends to be on the higher end. While they have set ambitious sustainability goals, the lack of a warranty and strict return policy may be areas for improvement.

    CB2 | Brand Summary

    CB2 offers glamorous, stunning couch options, but their nonexistent warranty, concerning return policies, and expensive delivery charges are issues that are impossible to ignore. I love so much about the presentation, the brand, and the selection, but there’s room for serious improvement in the customer focus department.

    CB2 | PotatoMeter Rating

    Online Shopping Experience Score 94%
    Durability and Quality Score 83%
    Shipping and Lead Time Score 91%
    Vibe Check Score 84%
    Customer Focus Score 80%
    Overall PotatoMeter Rating 86%
    Read Our CB2 Brand Review

    CB2 | Pros & Cons

    Pros

    • Glamorous and stylish couch options
    • In-stock fabrics ship quickly
    • Large selection of high-quality fabrics
    • White-glove delivery options
    • Free fabric swatches
    • Sectional builder tool for custom designs

    Cons

    • No warranty on couches
    • Strict return policy for custom orders (non-returnable)
    • Expensive delivery charges
    • Requires 50% non-refundable deposit on custom orders
    • Limited transparency regarding materials and construction details

    CB2 certainly knows how to make a statement with their glamorous and stylish sofas, featuring an impressive selection of high-quality fabrics and a handy online sectional builder for those who crave a truly custom piece.

    Their white-glove delivery option adds a touch of luxury to the experience, while the availability of free swatches helps you confidently choose the perfect fabric.

    However, CB2's allure might lose some of its luster when you delve deeper into their policies. The lack of a warranty on their couches is a notable concern, especially considering their price point. Additionally, their return policy is quite strict, especially for custom orders, which are non-returnable and require a hefty deposit.

    Ultimately, CB2 could be a dream come true for design enthusiasts seeking a statement piece, as long as you're confident in your choices and willing to forgo the safety net of a warranty.

    Shop CB2 Now

    And the winner is...

    Emerging as the winner in the Crate and Barrel vs. CB2 face-off is Crate and Barrel. With its blend of elegant designs, quality craftsmanship, and emphasis on durability, Crate and Barrel stands out as the go-to choice for buyers valuing timeless sophistication and long-lasting style.

    A smiling man with short brown hair and a beard stands on a beach during sunset. He is wearing a black short-sleeved shirt with small white dots. The ocean and sandy shore are in the background, creating a warm and relaxed atmosphere.
    Alex Back
    Couch.com CEO & Founder
    Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
    Expand