Ever wondered who the victor would be in the duel between BenchMade Modern and CB2's opulent couches? Take a journey to discover which brand masters the art of style, durability, and customer satisfaction in the realm of luxury furnishings.
Alex Back | Couch.com CEO & Founder
Are you ready to dive into the world of luxurious couches and find out who comes out on top between BenchMade Modern and CB2? Let's explore what sets these brands apart in terms of style, quality, and customer experience.
Side By Side
Features
BenchMade Modern
CB2
Made to Order Lead Times
2-6 weeks
8 weeks
Free Shipping Option
White Glove Delivery Option
$399
$279-$399
Return Option
Warranty Included
Financing Option
Affirm
CB2 Credit Card
Assembly Required
Large Fabric Selection
Free Swatches Available
Manufacturing Origin
USA
Import
Avg. 3-Seat Couch Price
$$$$
$$$
In the ultimate style showdown between BenchMade Modern and CB2, customers must weigh their options carefully. BenchMade Modern boasts exceptional durability, sustainability initiatives, and unique styles in the premium to luxury price range. Conversely, while CB2 offers a diverse range of designs and reasonable durability, their lack of extensive sustainability measures and warranty may tip the scales for buyers seeking premium value and design versatility.
BRAND #1: BenchMade Modern
BenchMade Modern is a brand that prides itself on challenging the norms of the luxury furniture industry. They offer custom-made sofas with surprisingly fast lead times, manufactured in the USA. Their unique selling point is their customization process, which allows you to tailor your sofa to your exact preferences, from the fabric to the leg color and even the depth. While their prices lean towards the luxury end of the spectrum, their lifetime warranty on frames and generous return policy offer peace of mind. With quirky sofa names and a focus on customer satisfaction, BenchMade Modern caters to a new generation of design enthusiasts who value individuality and convenience.
BenchMade Modern | Brand Summary
BenchMade Modern is a cool brand with a laid back vibe. BenchMade Modern's offerings include some really great lead times for custom, USA made couches. Plus they have lifetime warranties on their frames and a seriously generous 100 day return window.
But customizing a BenchMade Modern couch on their website can be a cumbersome and misleading experience. On top of that, the quality of their materials and workmanship is simply not good enough to justify their luxury pricing.
Generous 100-day return window with free return shipping
High-quality fabrics (30,000 to 100,000 double rub counts)
Offer full-grain and top-grain leather options
Wide range of customization options (size, fabric, leg color, depth)
Cons
Potentially tricky online customization process
Expensive compared to similar quality sofas from other brands
Use of plywood in some frames and stapled joints in construction
Limited cushion options (foam and fiber or foam and trillium)
Minimal sustainability initiatives beyond manufacturing in the USA
BenchMade Modern, the self-proclaimed "rebellious luxury" brand, offers a tempting proposition: custom-made sofas with quick turnaround times, backed by a generous warranty and return policy. However, the allure fades slightly when you consider their premium price point, which doesn't always align with the materials and construction quality.
While their high-quality fabrics and leather options are a definite plus, the use of plywood in some frames and stapled joints might leave discerning buyers wanting more. Additionally, their online customization process could use some streamlining to avoid potential confusion.
However, if you're drawn to their unique designs and prioritize fast delivery and a hassle-free return policy, BenchMade Modern might just be your perfect match. Just be prepared to pay a premium for the privilege of owning one of their "rebellious" creations.
CB2, the younger sibling of Crate & Barrel, is a modern furniture brand that pushes the boundaries of design with its innovative and eye-catching pieces. They collaborate with top designers to create a unique aesthetic that blends contemporary style with a touch of eclecticism. CB2 is known for its emphasis on high-quality materials and craftsmanship, although their pricing tends to be on the higher end. While they have set ambitious sustainability goals, the lack of a warranty and strict return policy may be areas for improvement.
CB2 | Brand Summary
CB2 offers glamorous, stunning couch options, but their nonexistent warranty, concerning return policies, and expensive delivery charges are issues that are impossible to ignore. I love so much about the presentation, the brand, and the selection, but there’s room for serious improvement in the customer focus department.
Strict return policy for custom orders (non-returnable)
Expensive delivery charges
Requires 50% non-refundable deposit on custom orders
Limited transparency regarding materials and construction details
CB2 certainly knows how to make a statement with their glamorous and stylish sofas, featuring an impressive selection of high-quality fabrics and a handy online sectional builder for those who crave a truly custom piece.
Their white-glove delivery option adds a touch of luxury to the experience, while the availability of free swatches helps you confidently choose the perfect fabric.
However, CB2's allure might lose some of its luster when you delve deeper into their policies. The lack of a warranty on their couches is a notable concern, especially considering their price point. Additionally, their return policy is quite strict, especially for custom orders, which are non-returnable and require a hefty deposit.
Ultimately, CB2 could be a dream come true for design enthusiasts seeking a statement piece, as long as you're confident in your choices and willing to forgo the safety net of a warranty.
Based on the discussed factors, BenchMade Modern emerges as the clear winner in this clash of luxury couch brands. With its strong emphasis on premium materials, exceptional durability, and customer-focused policies, BenchMade Modern offers a superior experience for those seeking top-tier quality in their furniture.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
