Which brand, Article or West Elm, offers better couches for your living space?
Alex Back | Couch.com CEO & Founder
Get ready to dive into a showdown between two top-notch couch brands, Article and West Elm. By the end of this comparison, you'll have a clear winner in the battle of the couches.
Side By Side
Features
Article
West Elm
Made to Order Lead Times
N/A
8+ weeks
Free Shipping Option
White Glove Delivery Option
$199
$279-$429
Return Option
Warranty Included
Financing Option
Affirm
Affirm
Assembly Required
Large Fabric Selection
Free Swatches Available
Manufacturing Origin
Asia
Import
Avg. 3-Seat Couch Price
$$
$$-$$$
When deciding between Article and West Elm, it boils down to what matters most to you. Article shines with its fast shipping, solid wood frame construction, high Online Shopping Experience Score, and strong Customer Focus. However, if you prioritize a large selection of stylish sofas, competitive pricing on leather options, and a superior Vibe Check, West Elm might be your top choice. While Article leads in Online Shopping Experience and Customer Focus, West Elm offers a wider array of stylish options and competitive pricing, making it a tough decision between these two reputable brands.
BRAND #1: Article
Article is a Canadian company that was founded in 2013. They proudly state that their brand values are, "Customer obsession, do it differently, ownership mindset, win together." They helped pioneer the online couch market and they're still a major player in the sofa space. Plus, being Canadian, they ship to Canada!
Article | Brand Summary
Article’s clean and uncluttered website makes couch shopping a joy. Their chic couch selection and delivery timeline gives them an edge over the competition. Lack of customization options and a shorter warranty period were the main knocks against them. A few 1 star reviews aren't a major concern, though it does indicate that occasionally an unlucky person might get a lemon.
Article is really punching above their weight class when it comes to offering stylish sofas at budget friendly prices. Even better, their sofas are generally all constructed using solid wood frames. That’s great at this price point. Article also has exceptionally fast lead times for their couches, aiming to deliver to your home within 2 weeks. On top of that, they have a tremendous and generous return policy. One bonus is that Article also ships to Canada. We think Article offers excellent value for their quality. But don’t just take our word for it. The article has a stellar 4.5-star rating on TrustPilot. Nice!
That being said, Article’s fast lead times and budget couches are made possible thanks to manufacturing their sofas in Asia. This also means that Article has a limited fabric selection and does not have made-to-order couches. Despite their exceptional return policy, Article only has a 1-year warranty on their couches, which isn’t ideal at this price point. Article also cuts costs by not having any brick-and-mortar locations or showrooms. But none of these downsides are enough for us to steer you away from Article’s excellent selection of sofas.
West Elm launched in 2002 and opened its first storefront in 2003. They're owned and operated by Williams-Sonoma who also owns Pottery Barn. Despite their corporate nature, West Elm actually has a great emphasis on sustainability and eco-friendly initiatives.
West Elm | Brand Summary
West Elm has stylish, modern furniture with the quality and backing of the Williams-Sonoma brand. They have surprisingly competitive prices considering their selection and their quality. They also get some points for focusing on sustainability and supporting a worldwide community of artisans.
But operating under the umbrella of Williams-Sonoma does have downsides. Most of West Elm's couches are imported from overseas, they don't have any meaningful warranty program, and the lead times could be better than they are. West Elm's prices are more affordable than other brands with similar styles, but there's also not a strong reason why you should choose West Elm over another brand that has better lead times and a stronger customer focus.
Competitive pricing, especially on their leather options
3rd party warranty option
Strong sustainability initiatives
Has brick-and-mortar locations
Cons
Couches are all imported
No standard warranty
Can't return made to order couches
7 day return window may not apply even to In-Stock options
Shockingly low 1.1 star rating on TrustPilot
Is West Elm good quality? The brand has become a go-to brand for stylish sofas at surprisingly affordable prices. But those lower prices come at a cost. There’s no standard warranty on their couches, made-to-order couches can’t be returned, and their 7-day return window may not apply to their In-Stock or Quick Ship couches. That could make them an expensive gamble. Additionally, West Elm has a very low 1.1-star rating on Trustpilot, which could give you pause. But one saving grace is that you can purchase a 3-year Allstate Protection warranty for your sofa. This covers accidents, stains, material damage, and more.
On the positive side, West Elm has a huge number of glamorous couches to choose from. They’re also generally available in a wide range of luxury fabrics. So you can really design a couch that you love. The pricing is wonderfully competitive for their quality and the number of sofa styles available. West Elm also has plenty of brick-and-mortar locations where you can test out their couches in person. And if sustainability is important to you, West Elm has some impressive initiatives on that front. However, they are part of a big corporate umbrella, which might negatively affect some shoppers.
In the showdown of Article vs. West Elm, Article emerges as the winner. With its focus on fast shipping, solid construction, and high customer satisfaction, Article proves to be the superior choice for those seeking stylish and reliable couches.
Alex Back
Couch.com CEO & Founder
Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He has worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.
