The PotatoMeter is Couch.com’s very own rating system that grades furniture retailers on a variety of – what we consider to be – essential criteria. While we aim to be fair and objective in our assessment, subjectivity based on our expertise and personal biases is unavoidable.
Visiting Pottery Barn’s website will instantly remind you why they’re so respected and esteemed in the furniture world. They have an absolutely gorgeous website that draws you in and makes you desperately want to buy every piece of decor in every single one of their glamorous photos. Even better, the site is also quite functional and easy to navigate in addition to having lovely visual flourishes throughout.
Ease of Navigation
Information Available “At-A-Glance”
Quality of Product Information
Extra Bells & Whistles
Pottery Barn has fairly standard lead times that they advertise on their website. However, one of the biggest customer complaints against Pottery Barn is that their lead times end up being far longer in reality than what they initially claim. So be sure to take these lead times with a big grain of salt.
Made to Order Products:
Our goal at Couch.com is to provide customers with the information they need to find the best couch for their home. We take customer satisfaction very seriously. So how does Pottery Barn stack up to the competition when it comes to customer friendly resources and offerings? Pottery Barn falls into the same traps as many other companies of their size and scale. Unfortunately, the bigger the brand the more difficult it is to provide satisfactory customer service and solutions.
Delivery Options & Costs:
Is Assembly Required?
Does Pottery Barn Offer Free Fabric Swatches?
Durability is a major factor when it comes to purchasing a couch, especially when you’re ordering online. So do Pottery Barn couches hold up over time? Overall the quality is good for the average price range. It’s great quality for the lower end of the price range and just OK quality when you hit the upper price range. For the expensive couches, there are other competitors with higher quality construction and components.
Quality of Materials:
Quality of Construction & Manufacturing Origin:
Vibing with a brand is important. Brands can also promote certain lifestyles and sustainability goals. That’s why it’s my goal to help you find a company and brand that you vibe with so that you’re as comfortable with your new couch as you are on your new couch.
Key Differentiators & Unique Facts:
Overall Brand Presentation:
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Couch That Intrigues Me The Most:
Pottery Barn has a wide range of couch prices. There are some impressively inexpensive sofa options available, though the prices can start to skyrocket if you choose higher tier fabrics or wider configurations. But if you’re a savvy enough shopper, you can score some great, competitive deals on Pottery Barn couches.
Most Expensive Pottery Barn Couch:
Least Expensive Pottery Barn Couch:
Pottery Barn does not provide customer reviews on their website. This is always disappointing and I find it to be a very anti-consumer practice. However, it seems there’s a good reason for it, since their other online reviews are quite ferocious. I intended to provide a 5 star and 1 star review for the York Sofa through TrustPilot’s customer reviews, but I could not find a 5 star review that was specific to that sofa. I’ve instead used a 5 star review of the overall couch shopping experience for one customer.
Overall Brand Reviews:
Top Product Reviews:
Customer Service Reviews:
Pottery Barn has perfected the rustic modern style. They have a very elevated, elegant catalog of couches. Here’s a closer look at what you can expect to find when shopping at Pottery Barn.
Range of Couch Options:
Range of Couch Styles:
Does Pottery Barn Have Other Products Besides Couches?