The PotatoMeter is Couch.com’s very own rating system that grades furniture retailers on a variety of – what we consider to be – essential criteria. While we aim to be fair and objective in our assessment, subjectivity based on our expertise and personal biases is unavoidable.
Restoration Hardware, which rebranded in recent years to simply become RH, has a luxurious in-store experience. In fact, they call their stores “galleries,” which is actually a more accurate name than you might think. But does their online shopping experience live up to their gallery experience? Not at all.
Ease of Navigation
Information Available “At-A-Glance”
Quality of Product Information
Extra Bells & Whistles
Restoration Hardware has surprisingly good lead times for a company of their stature. Many luxury brands have shockingly long lead times, which they can usually get away with because of their elevated status. RH’s made-to-order couch lead times aren’t breaking any land-speed records, but they’re about on par with what you’d expect for the quality. They also offer great in-stock items in lovely fabric options.
Made to Order Products:
In Stock Items:
Our goal at Couch.com is to provide customers with the information they need to find the best couch for their home. We take customer satisfaction very seriously. So how does Restoration Hardware stack up to the competition when it comes to customer friendly resources and offerings? Unfortunately, I’d hope for better from such an expensive brand.
Delivery Options & Costs:
Is Assembly Required?
Does Restoration Hardware Offer Free Fabric Swatches?
Durability is a major factor when it comes to purchasing a couch, especially when you’re ordering online. So do Restoration Hardware couches hold up over time? They’re a premium retailer and they do have premium materials. They also have very durable craftsmanship practices.
Quality of Materials:
Quality of Construction & Manufacturing Origin:
Vibing with a brand is important. Brands can also promote certain lifestyles and sustainability goals. That’s why it’s my goal to help you find a company and brand that you vibe with so that you’re as comfortable with your new couch as you are on your new couch.
Key Differentiators & Unique Facts:
Current CEO Gary Friedman says of RH that, “We believe it’s not what we say, it’s what we do that defines us.” Does that statement pass muster in terms of sustainability?
Overall Brand Presentation:
Signature Best Seller:
Couch That Intrigues Me The Most:
RH is not in the business of competing with other brands in terms of price. They set their prices and they’re confident they’ll have customers who will pay those prices. Because people will and they do. Therefore, don’t expect low prices if you’re planning on shopping at RH. They are an upper-tier, luxury brand and their prices reflect that.
Most Expensive Restoration Hardware Couch:
Least Expensive Restoration Hardware Couch:
Like RH’s pricing, their reviews don’t really matter. If they had good reviews people would buy their couches. If they had bad reviews people would still buy their couches. In fact, reviews matter so little for RH that they don’t even have customer reviews on their website. So then what do people think of them?
Overall Brand Reviews:
Top Product Reviews:
Customer Service Reviews:
Restoration Hardware has that luxury modern look that’s timeless and trendy. Their Cloud Couch is the personification of their style. Understated, cool, and classic. Their furniture looks equally chic whether it’s in an industrial loft or in a big, breezy room with French doors leading out to the Pacific Ocean. It’s a very elevated look.
Range of Couch Options:
Range of Couch Styles:
Does Restoration Hardware Have Other Products Besides Couches?
RH is part of the upper-tier of couch companies (that common people like us have heard of, at least). Their style and their prices are high, but their quality is also excellent. If you love RH’s look but want different options, here are some companies to consider: