The PotatoMeter is Couch.com’s very own rating system that grades furniture retailers on a variety of – what we consider to be – essential criteria. While we aim to be fair and objective in our assessment, subjectivity based on our expertise and personal biases is unavoidable.
Crate & Barrel has a high-end, magazine-worthy website that has an especially gorgeous homepage. Overall the website is easy to navigate and provides a decent amount of useful information. But it suffers from some issues of pricing transparency and its product images are somewhat lacking. They make up for some of these shortcomings with a wonderful fabric swatch page and a great page detailing how to pick out the perfect sofa.
Ease of Navigation
Information Available “At-A-Glance”
Quality of Product Information
Extra Bells & Whistles
Crate & Barrel has great advertised lead times. But those lead times might be smoke and mirrors. However, if you choose one of their Stocked fabric options then you could be in for some pleasantly speedy shipping times.
Made to Order Products:
In Stock Items:
Our goal at Couch.com is to provide customers with the information they need to find the best couch for their home. We take customer satisfaction very seriously. So how does Crate & Barrel stack up to the competition when it comes to customer friendly resources and offerings? Crate & Barrel is too big of a brand to have such a disappointing customer focus score. Sadly, this tends to be the norm for these bigger companies that have a mix of brick-and-mortar stores and online offerings.
Delivery Options & Costs:
Is Assembly Required?
Does Crate & Barrel Offer Free Fabric Swatches?
Durability is a major factor when it comes to purchasing a couch, especially when you’re ordering online. So do Crate & Barrel couches hold up over time? They’re decent, but they’re not exceptional for their high price tags.
Quality of Materials:
Quality of Construction & Manufacturing Origin:
Vibing with a brand is important. Brands can also promote certain lifestyles and sustainability goals. That’s why it’s my goal to help you find a company and brand that you vibe with so that you’re as comfortable with your new couch as you are on your new couch.
Key Differentiators & Unique Facts:
On their sustainability efforts, CEO Janet Hayes says, “[Sustainability] is a passionate subject for me, and certainly one for our customers. And our customers are telling this every day. This is a big decision point in who they purchased from and what they purchased. So in the last two and a half years, this team has done just a huge amount of movement in sustainable practices.” So let’s take a look at exactly how Crate & Barrel aims to achieve those goals.
Overall Brand Presentation:
Signature Best Seller:
Couch That Intrigues Me The Most:
Crate & Barrel has plenty of surprisingly affordable options to choose from, especially if you stick to their Stocked fabric options. But choosing a custom fabric can see your once-affordable couch option balloon in price. If you’re savvy you can score some great deals, but overall it can be a bit pricey considering the quality.
Most Expensive Crate & Barrel Couch:
Least Expensive Crate & Barrel Couch:
To their credit, Crate & Barrel does provide customer review on their website. This is in contrast to other similar brands in their sphere of influence. Unfortunately, their review scores on other parts of the Internet are not quite so kind as the ones they feature on their own website.
Overall Brand Reviews:
Top Product Reviews:
Customer Service Reviews:
Crate & Barrel has a very modern selection of couch styles and options. There’s an endless list of furniture dealers with a similar style and offering. It’s a lovely aesthetic that’s timeless, classic, and manages to look good in any style of home. Here’s what you can expect from their offering.
Range of Couch Options:
Range of Couch Styles:
Does Crate & Barrel Have Other Products Besides Couches?
Crate & Barrel is a modern, aspirational brand with a lovely offering of familiar styles. They’re a well-known brand that has a classy reputation. If they fit your vibe then I’d recommend checking out these similar companies.