Arhaus: Ultimate Brand Review And Rating

Since its establishment, Arhaus has been a beacon for those seeking unique, high-quality furniture, blending artistry with practicality. How do Arhaus sofas stand up to scrutiny in terms of style, comfort, and durability? In this definitive Arhaus review, I will guide you as we explore the nuances of their couch offerings, from the plush sectionals to the sleek modular designs, providing an expert perspective on whether Arhaus truly marries form with function.

Overall Potatometer Rating:

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Arhaus, as a brand, has consistently demonstrated a commitment to quality and customer satisfaction. Arhaus sofas are not just pieces of furniture but a blend of comfort, durability, and style that stands out in the market. The craftsmanship is evident in every stitch, and the attention to detail is commendable. Arhaus has created a positive brand vibe with their responsive customer service and user-friendly website. Arhaus sofas, sectionals, modular, and other sofa types cater to diverse customer needs, making Arhaus furniture a reliable choice for your next sofa purchase.

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Online Shopping Experience

92%

Shipping & Lead Time

95%

Customer Focus

97%

Durability & Quality

99%

Vibe Check

Our Own Rating System

The PotatoMeter is Couch.com’s very own rating system that grades furniture retailers on a variety of – what we consider to be – essential criteria. While we aim to be fair and objective in our assessment, subjectivity based on our expertise and personal biases is unavoidable.

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Online Shopping Experience

Arhaus: Online Shopping Experience

Arhaus offers an immersive and intuitive online shopping experience, artfully blending sophistication with user-friendly design. Navigation is seamless, presenting a wealth of product information and vivid imagery that brings their furniture to life. While exploring Arhaus’ digital storefront, customers can easily access detailed descriptions, expansive material options, and unique stories behind each piece, all reflecting the brand’s dedication to quality and transparency. This curated online journey subtly showcases the brand’s commitment to excellence, though it leaves room for visitors to discover more as they dive deeper into the site’s offerings.

Arhaus’ Ease of Navigation

Arhaus’ homepage presents a clean and inviting aesthetic. I like how the website does not scream “Buy our products now!” as the menu is neatly tucked on the left side of the page. The search bar is also clearly visible on the header, asking, “What are you looking for?”
When you click the menu, you’ll notice product categorization on Arhaus’ website is logical and user-friendly, enabling customers to easily filter their search based on furniture type, collection, or even the room they’re shopping for, enhancing the shopping experience significantly. However, I hope they can add a filter for the Arhaus best-selling sofas.
Each product page on Arhaus’ website is detailed with high-quality images, dimensions, available finishes, and fabric options, providing a comprehensive look before making a purchase decision.
There’s also a feature that allows customers to request fabric swatches directly from the product pages. I honestly think that’s a thoughtful touch that aids in making informed choices without the guesswork.
Access to customer service is conveniently located, ensuring help is just a click away. This adds to the site’s overall user-friendly experience.
While the site’s overall navigation is commendable, finding specific item details can sometimes require navigating through multiple layers, which might be a slight hiccup for those seeking quick information.

Arhaus’ Information Available “At-A-Glance”

Each Arhaus couch listing prominently displays the sofa name, pricing details, available discounts, and a selection of popular fabric and finish options, providing essential information at first glance.
Arhaus marks certain items with tags like “New,” offering quick insights into popular and latest trends. You can also easily spot if the item you view is in stock.
When we do sofa reviews, we want to see how customers find the brand’s products. Including customer reviews and ratings for Arhaus couches would be a nice thing to add.
While browsing, I noticed that Arhaus could provide clearer information on available fabric colors directly on the preview pane, ensuring customers know the variety available without needing to click on each product.
Arhaus also succinctly highlights key features like sustainability, warranty, or craftsmanship badges next to each product, which I find aids in quickly conveying the brand’s commitment to quality and environmental responsibility.

Arhaus’ Product Images

Arhaus’ product imagery is impressively clear and detailed, offering potential buyers a near-tangible sense of the sofa’s fabric, texture, and build quality. Their high-resolution photos capture the nuanced colors and materials, aiding in an accurate online shopping experience.
The variety of angles provided for each sofa, including front, side, and back views, allows customers to appreciate the design fully and ensures no surprises upon delivery. This comprehensive visual representation is crucial for online decision-making.
If there’s one thing Arhaus should not sit on (see what I did there?), it is showing their sofas in diverse room settings, which helps buyers visualize how each piece could fit into their living spaces.
In addition, while Arhaus provides a robust visual representation of their products, images showing scale references could enhance understanding of the sofa’s size and spatial requirements, aiding customers in making more informed decisions regarding fit and scale in their space.

Arhaus’ Quality of Product Information

Arhaus provides descriptions that detail the design philosophy, materials used, and unique attributes of each sofa, offering potential buyers a thorough understanding of what sets their products apart.
Technical specifications on Arhaus’ website are meticulously listed, ensuring customers can accurately gauge whether a sofa will fit their space, align with their comfort preferences, and meet their functional needs.
The brand offers in-depth material information, outlining the types of fabrics, frame materials, and cushion fillings used, alongside advice on maintenance and care to preserve the Arhaus sofa’s longevity and appearance.
Construction details are clearly emphasized, highlighting Arhaus’ commitment to durability and quality craftsmanship. Information on frame building, cushion support, and upholstery treatment provides insight into the sofas’ structural integrity and comfort levels.
Arhaus goes beyond basic details to include support and comfort features, such as ergonomic designs and cushion density, ensuring buyers understand the level of comfort and support they can expect from each sofa.

Arhaus’ Extra Bells & Whistles

Arhaus distinguishes itself with a virtual Room Planner feature that allows customers to visualize how different sofas will look in their own space, which is particularly helpful for ensuring the piece complements the room’s aesthetics and dimensions. And I love how it’s so easy to use!
Another standout aspect is Arhaus’ commitment to sustainability, offering a range of eco-friendly materials and construction methods that appeal to environmentally conscious consumers, setting them apart from many competitors in the furniture market.

These features underscore Arhaus’ dedication to innovation, customer engagement, and environmental responsibility, elevating the brand in a crowded marketplace.

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Shipping & Lead Time

Arhaus: Shipping & Lead Times

Arhaus is committed to ensuring a seamless shopping experience from placing your order until it arrives at your home. Once you place an order, Arhaus will email you the estimated delivery timeframes. If some items are not in stock, the note will include an approximate delivery window when they can reach their warehouse.

The brand states that they will contact you within 14 business days if you order an in-stock item to arrange for delivery. It could take longer if the purchase requires national delivery. An Arhaus staff shared over chat that they have several warehouses across the country, and it’s safe to assume that in-stock items can be delivered between 2 to 4 weeks, depending on your location.

As of writing, most Arhaus custom sofas are ready to ship in 6 weeks.

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Customer Focus

Arhaus: Customer Focus

At Couch.com, our mission is to empower you with comprehensive insights into various sofa brands, ensuring your home furnishing decisions are informed and satisfying. In focusing on Arhaus’ customer-centric approach, how does this esteemed brand measure up in providing valuable resources and support to its clientele? Let’s put Arhaus’ customer focus under the microscope to understand their dedication to consumer satisfaction.

Arhaus’ Warranty:

Arhaus warrants its merchandise to be free of defects, in both construction materials and workmanship, from the date of delivery.
The warranty period varies depending on the product. For example, frames and spring support systems for sofas, sectionals, chairs, and ottomans are covered for 10 years, while cushion cores and tailoring are covered for 3 years. I like the attention to detail on how they warrant their different products. The limited warranty does not cover leather and fabrics.
The limited warranty does not cover the usual wear and tear, accidents, misuse, improper care, or natural disasters. Clearance items are also not warranted.
In addition to the manufacturer’s warranty, Arhaus offers a Worry-Free Protection Plan that covers accidental and incidental damages on covered items.

Arhaus’ Return Options:

If you’re not fully satisfied with your Arhaus sofa, the manufacturer accepts returns within 14 days. Take note that there’s a restocking fee of 10%.
For any return or exchange, you need to present your original receipt.
Arhaus does not refund delivery fees unless you’re returning the item, an Arhaus sectional sofa, for example, because of a manufacturer defect or if the product was damaged in transit.
Once the return is processed, the refund will be issued to the original form of payment.

Arhaus’ Delivery Options & Costs:

Arhaus offers White Glove Delivery Service, where their professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice. The delivery cost ranges from $299 to $599, depending on your location.
It is good to note that if you opt for their white glove delivery service, it will be a deferred delivery. This means that delivery will occur once all of the items are ready to ship.

Arhaus’ Financing Options:

Arhaus offers a private-label credit card, Archarge, which allows customers to earn rewards based on their spending. The promotional financing will be subject to the approval of Comenity Bank.
The posted promotional plans are between 6 and 24 months, with a minimum of $399 and $5,000, respectively.

Is Assembly Required?

Arhaus provides couch assembly guides for all their furniture, but it requires a lot of digging if you try to find them on their website. It might be a practical option to go for their white glove delivery. This surely avoids mess, gets rid of all the packaging, and saves you so much time. Love, right?

Arhaus’ Customization Options:

Arhaus offers a wide range of customization options. You can choose the kind of fabric to use on your Arhaus couch. You can also choose the width and depth that perfectly fits their living space.

Does Arhaus Offer Free Fabric Swatches?

Arhaus offers free fabric swatches, allowing customers to see and feel the fabric before purchasing. You can choose up to 5 samples from the product page, and they will happily send them to your doorstep.

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Durability & Quality

Arhaus: Durability & Quality

Durability is a key concern when investing in a couch, particularly with online purchases. Arhaus prides itself on crafting furniture that melds beauty with resilience, stating their dedication to using premium materials and detailed craftsmanship. But does Arhaus live up to its promise of enduring quality? Their selection encompasses a range of high-grade fabrics and robust materials, indicating a commitment to lasting value. Here’s a deeper look at what sets Arhaus sofas apart in terms of materials and construction.

Arhaus’ Quality of Materials:

Arhaus offers a wide variety of fabric materials for their sofas, including organic cotton and linen, as well as top-grain leather that only gets better with age. Your choice of fabric can help save you from common sofa issues like couch pilling.
The weave of the fabric varies depending on the exact style of the sofa, but generally speaking, Arhaus offers a wide variety of neutrals, a few muted colors, and genuine leather texture.
The frames of Arhaus sofas are made from solid, reinforced hardwood for lasting strength and stability.
The cushions are made of high-resilience foam, which is both comfortable and long-lasting. The seat cushion core is surrounded by a thick layer of feathers and down, which provides instant pressure relief.
The backrests of Arhaus sofas are filled with supportive foam and resilient memory fiber.

Arhaus’ Cleanability:

Arhaus’ fabric selection includes inherently easier to maintain options, with many materials offering resistance to stains and spills, simplifying the cleaning process.
I like the wide range of fabrics and the variety of colors and patterns, enabling customers to choose upholstery that can best conceal everyday messes or highlight the sofa’s design features.
While Arhaus sofas do not come with completely removable and washable upholstery, custom slipcovers are available separately.

Arhaus’ Quality of Construction & Manufacturing Origin:

Arhaus was founded in the United States and performs all its manufacturing and distribution there. They partner with artisans worldwide, including rug weavers in India and upholstery workshops in North Carolina.
The frames of Arhaus sofas are craftsman-built in America, following rigorous construction standards to ensure structural integrity.
The frame support system also uses no-sag springs to provide adequate support.
The seat cushions also have interconnected coils made from recycled steel.
Meanwhile, the back frame is supported by flexible elastic webbing.

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Vibe Check

Arhaus: Brand Vibe Check

Connecting with a brand’s ethos and aesthetic can profoundly influence your satisfaction with a purchase. Arhaus, with its distinct approach to furniture design, aims to resonate with customers seeking quality, style, and sustainability. Let’s dive into what makes Arhaus a brand you might just vibe with, ensuring your new couch feels as good philosophically as it does physically.

Arhaus’ Key Differentiators & Unique Facts:

Arhaus sets itself apart by emphasizing artisan craftsmanship and unique, globally inspired designs, offering pieces that tell a story and add character to any space.
Arhaus stands out for its unique and eclectic designs. They offer an extensive range of styles, from classic to contemporary, ensuring you’ll find a sofa that complements your home’s aesthetic.
The company stands out for its commitment to using sustainable, recycled, or responsibly sourced materials, reflecting a dedication to environmental stewardship.
They also give back to the community. They support organizations including Habitat for Humanity, American Forests, Global Dental Relief, and the Small World. This is a big thumbs-up for me!

Arhaus’ Sustainability:

“My father and I founded Arhaus on sustainable beliefs. Our goal is to help make the world a little greener, and to honor nature in everything we do, “ says Arhaus CEO and Co-founder John Reed. Arhaus is committed to sustainability in their furniture production. Here are some key points about their efforts:

Arhaus has a Green Initiative, through which they work with artisans globally to use sustainably sourced, reclaimed, and natural materials.
Arhaus has partnered with the Seaqual Initiative to create a new fabric collection made from upcycled marine plastic.
Arhaus uses sustainably sourced, reclaimed, and natural materials where possible.
Arhaus reaffirms its 35-year commitment to the Earth, forging new and multi-year partnerships to support positive and lasting change.

Arhaus’ Overall Brand Presentation:

Arhaus’ presentation exudes a sense of luxury and ethical responsibility, appealing to consumers who value both aesthetics and eco-consciousness. Their marketing emphasizes their sofas’ durability, beauty, and thoughtful design, targeting customers who appreciate finer details and sustainable practices. The brand’s narrative is woven through every aspect of its identity, from product design to community engagement, creating a strong, appealing presence in the furniture industry.

Top 10 Arhaus Sofas

1. Kipton Sofa Review ($3,499 – Discounted Price)

Luxuriously deep seating for maximum comfort. It’s a masterpiece where clean lines meet maximum comfort.
The tailored upholstery, available in plush linen, complements any interior style. Whether you prefer a neutral palette or a bold statement, the Kipton Sofa adapts seamlessly.
Made with durable hardwood frame for long-lasting use.

2. Coburn Three-Piece Motion Sofa Review ($5,550 – Discounted Price)

Brings modern comfort to your living space. With a simple push of a button, each section of this three-piece sofa smoothly reclines.
Designed for spaces of all sizes, the Coburn Three-Piece Motion Sofa features modular designs that adapt effortlessly.
The plush cushions provide optimal support, while the removable fabric cover adds practicality.

3. Paxton Sofa Review ($3,099 – Discounted Price)

Embodies timeless elegance. Handcrafted with low profiles, curved lines, and English rolled arms, this sofa exudes sophistication.
It strikes the perfect balance between comfort and contemporary aesthetics.
The Paxton adapts effortlessly, whether in a cozy nook or a spacious living room.

4. Wessex Leather Sofa Review ($7,099 – Discounted Price)

This Arhaus leather sofa embraces classic elegance with handcrafted workbench artistry.
Draped in rustic, hand-distressed leather, the Wessex sofa exudes character and charm.
Elegant details like tufting and rows of hand-applied nailheads add sophistication.

5. Ashby Sofa Review ($4,199 – Discounted Price)

Whether hosting guests or enjoying a quiet evening, the Ashby invites you to relax in style.
Its low-profile design and cross-directional hardwood laminate frame certified by the Sustainable Forestry Initiative make it both elegant and eco-friendly.
Whether you’re furnishing a cozy nook or a spacious living area, the Ashby Sofa adapts effortlessly.

6. Dune Two Piece Large Chaise Sectional Review ($4,999 – Discounted Price)

Offers ample space for lounging and entertaining. Its clean-lined silhouette, wide arms, and deep seating create an inviting atmosphere.
The solid hardwood frame provides stability, while the plush cushions offer support.
The two-piece design allows you to arrange the chaise and sofa components to fit your room layout.

7. Remington Leather Sofa Review ($5,099 – Discounted Price)

Whether you’re hosting guests or enjoying a quiet evening, the Remington invites you to relax in style.
The Remington Sofa offers flexibility. You can choose from widths of 72″, 84″, 96″, or 108″ to perfectly fit your room.
The low-profile arms create an open feel, while the dark-toned leather adds warmth.

8. Dune Sleeper Sofa Review ($4,199.00 – Discounted Price)

By day, it’s a stylish sofa with clean-lined silhouettes and wide arms. By night, it transforms into a cozy queen-size sleeper.
The plush cushions ensure a comfortable seating (or sleeping) experience.
Ideal for smaller living spaces or multifunctional rooms.

9. Beale Six Piece Sectional Review ($14,050 – Discounted Price)

Its relaxed yet modern design elevates both small and spacious living rooms.
Engineered with stain-, odor-, and moisture-resistant technology.
Sink into the Beale’s plush cushions filled with premium memory fibers.

10. Bryden Sofa Review ($3,499 – Discounted Price)

Strikes the perfect balance between casual comfort and chic aesthetics.
Performance Fabric upholstery adds practicality.
Ideal for smaller rooms or as an accent piece.

How much do Arhaus couches cost?

Arhaus offers a range of price points, ensuring that luxury doesn’t remain an elusive dream. Whether you seek a statement piece or a cozy nook, Arhaus has a sofa to suit your taste and budget.

Arhaus’ Average Range: For a standard 3-seater sofa at Arhaus, prices can range broadly, typically from around $2,000 to $5,000, depending on the choice of fabric, design, and customization.

Most Expensive Arhaus Couch: The most expensive Arhaus sofa as of writing is the Kipton Wide Arm Nubuck Leather Two Piece Sectional, which has a discounted price of $15,899. It was originally $22,600. For a standard 3-seater, the Novoli Nubuck Leather Sofa is on top of the list with a discounted price of $8,799.00.

Least Expensive Arhaus Couch: The contemporary Madrone Sofa is one of the most affordable Arhaus couches at $1,899.

Does Arhaus have good reviews?

You’ve heard my take on Arhaus, but let’s explore what other voices echo across the digital landscape. As we delve into the world of Arhaus reviews, consider this: What do real customers have to say about their experience with this high-end furniture brand?

Overall Arhaus Reviews:

Arhaus has received a mixed response on review platforms like BBB and TrustPilot. On BBB, Arhaus has a low rating of 1.06 stars out of 5, with customers expressing dissatisfaction with various aspects of their service and product quality, which includes issues with delivery times and customer service responsiveness. TrustPilot reviews also highlight some negative experiences, particularly concerning furniture quality and customer service. However, there are also positive reviews praising the furniture’s design and aesthetics, suggesting a divergence in customer experiences.

Arhaus’ Top Product Reviews:

I cannot find reviews on the product pages of Arhaus sofas. This is such a downer since product reviews will show the individual experiences of customers, offering insights into the quality of products and customer service.

Arhaus’ Customer Service Reviews:

The reviews across the web indicate that some customers have had less-than-ideal experiences with Arhaus’ customer service, citing issues with communication and resolution of complaints. Negative feedback often points to frustrations with delivery delays and response times. Positive comments might exist but are less prevalent in these forums. Customers should read through multiple reviews to understand common themes and individual incidents for more detailed insights.

What kind of style is Arhaus furniture?

Arhaus furniture is renowned for its unique blend of traditional craftsmanship and global inspiration, offering pieces that resonate with various design preferences, from classic to contemporary. Their range embodies an eclectic mix, reflecting diverse cultural influences and artisanal details, ensuring distinctive and personalized home environments.

Arhaus’ Range of Couch Options:

Arhaus provides an extensive selection of sofas, including various sizes, configurations, and customizable options, catering to different spatial needs and style preferences. From standard 3-seater couches to 2-piece sectionals and modular options, Arhaus offers a comprehensive selection, though not as vast as some other brands.

Arhaus’ Range of Couch Styles:

The brand’s couch styles range from timeless classics to modern designs, featuring quality materials and intricate details, appealing to a broad spectrum of aesthetic tastes.

Does Arhaus Have Other Products Besides Couches?

Beyond sofas, Arhaus offers a comprehensive collection for the entire home, including dining, bedroom, and outdoor furnishings.

What are some alternatives to Arhaus?

If you’re looking for alternatives to Arhaus, several other furniture brands offer a similar blend of style and quality. Here are three alternatives you might want to consider:

Pottery Barn – see our Pottery Barn review HERE
West Elm – see our West Elm review HERE
Restoration Hardware – see our Restoration Hardware review HERE

Alex Back, CEO of Couch.com

Alex Back is the founder and CEO of Couch.com. Previously, he was the co-founder and COO of the popular furniture brand, Apt2B, which was acquired by a large US retail furniture chain in 2018. He worked to integrate Apt2B, one of the very first online furniture retailers on the Shopify platform, into the operations of the 100 year old larger business entity and was deeply immersed in the business operations of both online and brick and mortar retail for 4 years before leaving in 2023 to start Couch.com. Working in various parts of the furniture industry since 2004, he has 20 years experience in retail sales, e-commerce, marketing, operations, logistics and wholesale manufacturing and distribution. He's worked extensively with partners such as Costco, Bed Bath and Beyond and Amazon and his work has been highlighted in many publications such as Forbes, CNN and HGTV, among others. Alex is delighted to bring his experience and authority on couches and the furniture industry to this platform, along with many of his industry colleagues who are helping him keep the Couch.com audience informed and engaged on a daily basis.